Has anyone else noticed the amazing responsiveness of Apple Support Forums lately? You know — where thoughtful, frustrated, and loyal users gather to express concerns and share feature requests, only to be met with a cheerful copy-paste message about being “not constructive”?
Recently, I posted about Apple TV’s obnoxious “Next Episode” pop-up — a feature many users have asked to be optional. No ranting, no profanity, just a blunt critique and a simple request: Give us the choice to disable it.
The response?
Translation: “You made a point we don’t want to address, so here’s a templated brush-off from the ‘we-don’t-care’ playbook.”
It’s honestly impressive how quickly Apple can delete a post — but not fix a UI issue that has annoyed users for years. And let’s be real: It’s not just the feature, it’s the culture. The culture of don’t ask questions, don’t challenge us, and please clap.
The moderator (clown) behavior is part of this too. Some are so allergic to criticism, you’d think Apple designed them in the lab with a “delete” reflex faster than Siri misunderstanding a question.
Apple’s products are often great. But their handling of customer feedback? A masterclass in tone-deafness.
If you’ve ever had a legit concern shut down, hidden, or brushed off with PR-speak on Apple’s own forums — you’re not alone. And you’re not crazy.
Let’s talk about it.
P.S. I know I can't write to that clown directly but if he's not a total p of s they will look here also. And to that. F U clown.
Recently, I posted about Apple TV’s obnoxious “Next Episode” pop-up — a feature many users have asked to be optional. No ranting, no profanity, just a blunt critique and a simple request: Give us the choice to disable it.
The response?
Translation: “You made a point we don’t want to address, so here’s a templated brush-off from the ‘we-don’t-care’ playbook.”
It’s honestly impressive how quickly Apple can delete a post — but not fix a UI issue that has annoyed users for years. And let’s be real: It’s not just the feature, it’s the culture. The culture of don’t ask questions, don’t challenge us, and please clap.
The moderator (clown) behavior is part of this too. Some are so allergic to criticism, you’d think Apple designed them in the lab with a “delete” reflex faster than Siri misunderstanding a question.
Apple’s products are often great. But their handling of customer feedback? A masterclass in tone-deafness.
If you’ve ever had a legit concern shut down, hidden, or brushed off with PR-speak on Apple’s own forums — you’re not alone. And you’re not crazy.
Let’s talk about it.
P.S. I know I can't write to that clown directly but if he's not a total p of s they will look here also. And to that. F U clown.
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