Apple Tops J.D. Power Smartphone Satisfaction Rankings for Five Years Running

[MacRumors]

Apple has topped the second J.D. Power Wireless Smartphone Satisfaction Study of 2013, landing above competitors like Nokia, Samsung and HTC. This is the tenth consecutive time Apple has led the biannual ranking, and Apple has prominently mentioned this fact in the past.

For the first time, the survey breaks out smartphone rankings by carrier. Verizon iPhone customers were the happiest with their experiences, scoring 861/1000, while AT&T iPhone owners ranked 856/1000. The iPhone led on all carriers except for Sprint, where it came in second place to Samsung. Apple did come in well above average across all carriers. AT&T had the strongest average rating amongst major U.S. carriers.

Apple also led the rankings in 2009, 2010, 2011, 2012, and earlier this year.

Article Link: Apple Tops J.D. Power Smartphone Satisfaction Rankings for Five Years Running

 

[xNYMetsx]

Congratulations

 

[lincolntran]

Grabbed popcorn!

 

[tbrand7]

Wow Apple!

 

[Unggoy Murderer]

"Among the best"... quite obviously THE best.

Nice to see Nokia in second place, the phones they've brought out recently look very nice.

 

[Icaras]

Great job Apple. Keep it up!

 

[Nevaborn]

I live in the UK and even I know nobody cares about Sprint

 

[2457282]

Sprint the home for SameSung Android Fans!

 

[PracticalMac]

Apple stocks plunge below on news!

 

[TWSS37]

JD Power gives #1 ratings = great news, from a relevant outlet

Consumer Reports gives good ratings but not #1 = everyone hates Apple, no one reads CR anyway

 

[madsci954]

Only 5 years? Apple is doomed!

/s

 

[MrRez]

For readers outside of the America this was a US only ranking. Not that you would know it from the article heading.

 

[Arndroid]

Hard to believe this when you read these forums!

 

[9000]

So who do we trust, these guys or Consumer Reports?

 

[.Andy]

A perfect 5 JDpower.com Power Circle rating!

 

[Tysknaden]

That much for "size of screen matters". The screen is only part of the experience.

 

[dannyyankou]

Blackberry... lol

 

[iMies]

Differences between the top 4 might not be statistically significant.

 

[NoneOfYourB]

So who do we trust, these guys or Consumer Reports?

How long does Consumer Reports test phones?
How long do Consumers use their phones?

Satisfaction seems to be unrelated to feature checklist marks.

 

[kunai]

Not surprising considering that Apple is the only one out of two manufacturers here that makes their own hardware, OS, and puts two and two together like nobody else can.

But Blackberry... ouch.

 

[mdbilkey]

Just have to give iOS a go. RAZR MAXX really soured me to Moto or Android. About a year ago my one son gave me his iMac. It just does what it is supposed to without it's hand being held or constant reassurance that the boogie man is gone.