Apple TV app on iMac Redeem Movie code - "Cannot connect"

[HDFan]

I have an issue which Apple has turned over to development. Upgraded from Big Sur to 12.3 and when I try to redeem a movie in Apple TV on my iMac I get the error "cannot connect" when I select "redeem" from the account menu.

We've tried everything we could think of, including disabling firewalls, antivirus, login items, extensions, direct connection to my Comcast modem, etc. Finally in desperation I completely wiped the disk. With a pristine 12.3 install still get the same error message.

It does work on my IOS devices.

Wondering if anyone else has seen this problem.

 

[Aerdna]

I have the same problem with two accounts, one for the US store and one for the German store. Maybe it's a temporary thing? I don't think it has anything to do with the macOS version, because the last time I redeemed a gift card I was already on 12.3.

 

[Audit13]

Try redeeming the movie code in the Music app.

 

[Aerdna]

I have now managed to redeem my gift card code in the App Store app. I had also unsuccessfully tried the Music app.

 

[HDFan]

Try redeeming the movie code in the Music app.

Also gives the "cannot connect" error message. Note that this is a redeem code for a digital movie generated by a movie studio website, not a gift card.

 

[Audit13]

Also gives the "cannot connect" error message. Note that this is a redeem code for a digital movie generated by a movie studio website, not a gift card.

You can redeem movie codes on the Music app on a Mac since I've done it in the past.

The music app from the Google Play store is how Android users redeem gift card codes and digital movie codes that are included with the disc.

 

[HDFan]

You can redeem movie codes on the Music app on a Mac

As I said, doesn't work - get same error in both the Music and TV apps.

 

[Audit13]

I redeemed the digital movie code that was include with the 25th anniversary Scream steelbook, after generating the iTunes code on the Paramount website, in the music app with no problem so I'm not sure why it doesn't work for you.

 

[HDFan]

redeemed the digital movie code that was include with the 25th anniversary Scream steelbook, after generating the iTunes code on the Paramount website, in the music app with no problem

Thanks. Are you on 12.3.1?

 

[Aerdna]

Have you tried today? I just checked and it seems to work now, at least the window "Redeem Code" is displayed .

 

[HDFan]

Have you tried today?

Wow, thanks! Dunno whether the update yesterday or the ticket sent to development did it but it is working now.