Hello, new/old user here. Back before I retired 23 years ago I used Macs extensively in the office. At that time I was very comfortable with the system. Upon retirement I took the cheaper route and got a Windows based laptop. About 10 years ago I started migrating back to Apple - first with an iPhone, then an iPad, then an Apple Watch, and now finally back to a MacBook Air. So, that's the backstory. It's taking me awhile to re-accustom myself to the Mac operating system. All to say that my problem could possibly not knowing what to do to correct my situation.
The problem - I took advantage of the free Apple TV trial and have been very pleased, and I've watched both movies and TV series without incident. However, about a week ago something changed and regardless of what I attempt to watch the start screen will initially appear to begin the movie or series normally, but then will abruptly flip back to the initial selection screen. I can select the movie or whatever again but it will cycle back within seconds. Not that it matters but I had gotten through three episodes of "Dark Matter" when this began with episode 4. I've now tried to load movies, other series, later episodes in the same series, earlier episodes in the same series, series that I've already watched - everything jumps back to the selection screen after 3-4 seconds. Sometimes I'll get a little of the refresh or intro screen but never more than a few seconds.
So, I'm close to the end of the trial period and I'm trying to decide whether I want to continue Apple TV by subscribing, or dumping it because it doesn't work. Surely I've done something that changed a setting or such but I can't find it. I've quit the app several times, I've rebooted the computer several times, restarted/shutdown then reboot. Nothing has worked.
help, please
Ron
The problem - I took advantage of the free Apple TV trial and have been very pleased, and I've watched both movies and TV series without incident. However, about a week ago something changed and regardless of what I attempt to watch the start screen will initially appear to begin the movie or series normally, but then will abruptly flip back to the initial selection screen. I can select the movie or whatever again but it will cycle back within seconds. Not that it matters but I had gotten through three episodes of "Dark Matter" when this began with episode 4. I've now tried to load movies, other series, later episodes in the same series, earlier episodes in the same series, series that I've already watched - everything jumps back to the selection screen after 3-4 seconds. Sometimes I'll get a little of the refresh or intro screen but never more than a few seconds.
So, I'm close to the end of the trial period and I'm trying to decide whether I want to continue Apple TV by subscribing, or dumping it because it doesn't work. Surely I've done something that changed a setting or such but I can't find it. I've quit the app several times, I've rebooted the computer several times, restarted/shutdown then reboot. Nothing has worked.
help, please
Ron
