iPhone 17 Pro Max Apple Upgrade Plan and turning current phone in on the spot

[appygirl82]

I have an appt at the Apple Store to pick up my iPhone 17 Pro Max tomorrow evening. I am being told by Apple (both on my app instructions and now in the chat with agent) that I have to give up my current iPhone right there on the spot?? I have NEVER done this. I plan to pay it off and sell to a friend. I have done this before also. Not to mention, if this is true, everyone would have to sit in the store and do all of their transfers. This makes zero sense. Obviously if I would have chosen it to be shipped to me, this wouldn't be an issue.

Has anyone been told this? Or anyone's pick-up instructions say this?

 

[4sallypat]

If it's not been paid for then you have to turn it in because it belongs to Citizen or Apple Card - depending on what you signed up for.

If you can pay for it in full now, then you can sell it.

 

[appygirl82]

If it's not been paid for then you have to turn it in because it belongs to Citizen or Apple Card - depending on what you signed up for.

If you can pay for it in full now, then you can sell it.

I've never had this before. Always been sent a trade-in kit and a deadline to get it sent in. If you don't send it back, your loan remains open and you continue to pay. I only chose pickup in store because I cannot be home to accept it at delivery. The zillions of people having theirs shipped obviously aren't handing over their old phone BEFORE getting new one!!

 

[Lobwedgephil]

I have an appt at the Apple Store to pick up my iPhone 17 Pro Max tomorrow evening. I am being told by Apple (both on my app instructions and now in the chat with agent) that I have to give up my current iPhone right there on the spot?? I have NEVER done this. I plan to pay it off and sell to a friend. I have done this before also. Not to mention, if this is true, everyone would have to sit in the store and do all of their transfers. This makes zero sense. Obviously if I would have chosen it to be shipped to me, this wouldn't be an issue.

Has anyone been told this? Or anyone's pick-up instructions say this?

Everyone who does this in store, does have to sit in the store and do all of their transfers. But you can just tell them you aren't closing that loan.

 

[Lobwedgephil]

For the record, it has always been this way for IUP in store pickups.

 

[appygirl82]

For the record, it has always been this way for IUP in store pickups.

They force you to stay and transfer everything over in the store?? I would rather get the heck out of that chaos and go do it in the comfort of my home (with better wifi)!

 

[Maniamac]

They force you to stay and transfer everything over in the store?? I would rather get the heck out of that chaos and go do it in the comfort of my home (with better wifi)!

The answers are different depending on where you look, or who you ask.
In the IUP Terms:
“Prompt Return of Financed iPhone. If you exercise your Upgrade Option and do not return your original Financed iPhone as directed by Apple within 14 days, your original Installment Loan will be reinstated and you will be responsible for any missed and/or remaining installment payments, as well as any installment payments under your New Installment Loan.” There is no mention here that the grace period is different depending on method of return.
In the trade-in instructions:
“When you pick up your new iPhone, you’ll need to trade in your current iPhone so we can close the associated loan and cancel the AppleCare+ coverage.”

Ask a store employee, and you’ll also get different answers. If the corporate policy isn’t clear, then it might depend on the decision-maker at the store.

My opinion, which is worth all of nothing in practice here: I think in-store upgraders should be afforded the same 14 days, if you go by the legal terms and how needlessly logistically complicated it is to have people standing around transferring their content on an already hectic launch day.

 

[noteple]

The answers are different depending on where you look, or who you ask.
In the IUP Terms:
“Prompt Return of Financed iPhone. If you exercise your Upgrade Option and do not return your original Financed iPhone as directed by Apple within 14 days, your original Installment Loan will be reinstated and you will be responsible for any missed and/or remaining installment payments, as well as any installment payments under your New Installment Loan.” There is no mention here that the grace period is different depending on method of return.
In the trade-in instructions:
“When you pick up your new iPhone, you’ll need to trade in your current iPhone so we can close the associated loan and cancel the AppleCare+ coverage.”

Ask a store employee, and you’ll also get different answers. If the corporate policy isn’t clear, then it might depend on the decision-maker at the store.

My opinion, which is worth all of nothing in practice here: I think in-store upgraders should be afforded the same 14 days, if you go by the legal terms and how needlessly logistically complicated it is to have people standing around transferring their content on an already hectic launch day.

There is no grace period.
Once the new phone is delivered the 14 day clock starts.
But there is also a Citizen One Loan Involved
You already agreed to pages of loan Terms. Way before launch day
If it’s delivered
You will be mailed a TIK (Trade In Kit) to return phone
Apple will accept a IUP by mail and process cancellation of the original Citizens one loan
Or
If the phone is not returned in the agreed condition or not returned at all the original loan continues.

Or Return the New Product within 14 days
Apple will accept the New Phone back and return the purchase price but the original loan continues


If it’s store pickup
Your IUP phone will be examined for operation and a iCloud backup started. Your phone number will be ESIM transferred from the old to the new phone. Also carrier dependent. Everything else is iCloud restore and you can leave whenever, and let it complete on its own, but your old phone stays with Apple. The original loan (and AppleCare) is closed out.

If you refuse the IUP sale could be voided.
And processed for the full price and the original loan continues.
Or
The sales associate would reprocess the purchase as if it were delivered, a TIK would be ordered and the 14 day clock starts. Your mileage may vary if the associate, Citizen, and in store systems are all up and running at optimum to deal with this exception to the Terms and Conditions

There are other scenarios, never good, where most have resulted in the return not being properly credited or the original loan cancelled.

 

[charles4515]

I picked mine up at the store last year. I took it home and set it up, then a few days later I returned the old phone to the store. They closed the loan. They don’t expect to set your new phone in the store. I will do the same thing tomorrow when I pick up my new phone.

 

[joeshmo2010]

I picked mine up at the store last year. I took it home and set it up, then a few days later I returned the old phone to the store. They closed the loan. They don’t expect to set your new phone in the store. I will do the same thing tomorrow when I pick up my new phone.

This is what I’m hoping to do tomorrow at my store in Scottsdale with IUP. I want to do phone to phone transfer in the comfort of my own home given it took several hours last year.

 

[DesertCanuck17]

This is what I’m hoping to do tomorrow at my store in Scottsdale with IUP. I want to do phone to phone transfer in the comfort of my own home given it took several hours last year.

You going to the quarter or fashion square? I have an appt at the quarter and I am hoping I can also take mine with me.

 

[TheOaks]

Made a throwaway account to reply to this. I work in the Apple Retail stores and part of the leadership team. You can simply ask your specialist to trade in later. This is how it’s been for many previous years as well with no expected changes this year.

However, you MUST return the device within 14 days, after which, the specialist will need your new device serial number to close the previous iUP loan. Yes it’s doable and others saying it’s not simply haven’t asked or don’t know what they are talking about.

 

[DesertCanuck17]

Made a throwaway account to reply to this. I am work in the Apple Retail stores and part of the leadership team. You can simply ask your specialist to trade in later. This is how it’s been for many previous years as well with no expected changes this year.

However, you MUST return the device within 14 days, after which, the specialist will need your new device serial number to close the previous iUP loan. Yes it’s doable and others saying it’s not simply haven’t asked or don’t know what they are talking about.

Great news. My only concern was what if by chance I didn’t love my 17 and wanted my 16 back so I hope to take my 16 home etc.

 

[TheOaks]

Great news. My only concern was what if by chance I didn’t love my 17 and wanted my 16 back so I hope to take my 16 home etc.

You should be fine, people saying you do not “own” the phone do not understand how the loan works.

You technically could never trade in the old phone and have two devices on iUP. However, the original just wouldn’t be eligible for upgrade anymore.

Just make sure to ask the specialist to trade in later so they don’t rapid fire click. Some of these people are also “FWEs” meaning new employees. So, they will tend to follow the flow, which is why you get mixed responses every year (new employees who don’t know about the trade in later button).

 

[joeshmo2010]

You going to the quarter or fashion square? I have an appt at the quarter and I am hoping I can also take mine with me.

Fashion sq. I live only a couple miles away. Fingers crossed!

 

[s2mike]

Made a throwaway account to reply to this. I work in the Apple Retail stores and part of the leadership team. You can simply ask your specialist to trade in later. This is how it’s been for many previous years as well with no expected changes this year.

However, you MUST return the device within 14 days, after which, the specialist will need your new device serial number to close the previous iUP loan. Yes it’s doable and others saying it’s not simply haven’t asked or don’t know what they are talking about.

This is super helpful! I was planning on asking if I could take my current phone home and return it once I’ve set up the new one, but I sort of figured they’d say no… this gives me a bit more confidence to push back a little if they demand the old phone be turned in.