All
Maybe, maybe not somebody can help me with a weird problem I face with my Apple Watch 10 regarding its cellular functionality.
First of all, I am using
- an Apple Watch 10, GPS+Cellular, watchOS Version 26.1 with
- an Apple iPhone 16 Pro, iOS Version 26.1
Problem description:
- I was using my AW 10, together with the iPhone 16 Pro, since around October 2024, without any problems. Before I used an older AW, with an older iPhone, also without any problems. All my Apple Watches have (had) the cellular functionality and I have contracted the service via my cellphone carrier Telcel (I am living in Mexico).
- My wife also is using an AW 10, with GPS +Cellular, but with an iPhone 14 Pro Max.
- A few weeks ago I observed the first time that my AW showed in the Cellular function / screen the status "No Connection", despite showing my cellular plan. Checking the plans for my cellphone and my AW everything was active and normal.
- When I first observed the problem my iPhone and my AW had still not been updated to iOS / watch OS 26.
- Interestingly, when I detected the problem on my AW I also detected the same problem on the AW of my wife!
To make a long story short, after I detected the problem the first time I was several times in contact with the technical support of my cellphone and watch service carrier, but with no real success. My first assumption was that this is a problem of the carrier, considering it appeared on different devices, different OS and so on. But what ever they did, it solved the problem for a few days, then the same problem appeared again with my AW, but also with the one of my wife.
Today now I made an interesting observation:
Since three days the same problem again, means neither my AW, nor the AW of my wife, connected to the cellular service, after it worked for approx. 2 weeks (after my last contact with the support of the carrier).
Being a little annoyed, I simply tried different things today with my AW to see if I may find at least a hint what is going on, without again spending time with the support of the carrier. And here we go...!
When I
- turn off Bluetooth on my iPhone
- then restart my iPhone (with BT turned off!) and my AW (not changing the BT setting on my AW!)
- the my AW connects to the cellular service after the restart and everything works!
But
- as soon as I turn on Bluetooth on my iPhone again
- the cellular service on my AW stops working again, shows again "No Connection"
- does not connect again, even I turn off BT again on my iPhone, go into "Airplane" mode on each of the devices, etc.
- and only works again when I again turn off BT on my iPhone and restart both devices.
Has anybody any idea what could cause this weird behavior and, hopefully, how it could be solved?
No, I have not decoupled and re-installed my AW from my iPhone today, but I did that when the problem appeared the first time, with no success (but I can do it again, no problem).
No, I could not check the AW of my wife at this moment, as I am at work, but I will do so in the evening. And I am quite confident it will show the same behavior.
Herbert
Maybe, maybe not somebody can help me with a weird problem I face with my Apple Watch 10 regarding its cellular functionality.
First of all, I am using
- an Apple Watch 10, GPS+Cellular, watchOS Version 26.1 with
- an Apple iPhone 16 Pro, iOS Version 26.1
Problem description:
- I was using my AW 10, together with the iPhone 16 Pro, since around October 2024, without any problems. Before I used an older AW, with an older iPhone, also without any problems. All my Apple Watches have (had) the cellular functionality and I have contracted the service via my cellphone carrier Telcel (I am living in Mexico).
- My wife also is using an AW 10, with GPS +Cellular, but with an iPhone 14 Pro Max.
- A few weeks ago I observed the first time that my AW showed in the Cellular function / screen the status "No Connection", despite showing my cellular plan. Checking the plans for my cellphone and my AW everything was active and normal.
- When I first observed the problem my iPhone and my AW had still not been updated to iOS / watch OS 26.
- Interestingly, when I detected the problem on my AW I also detected the same problem on the AW of my wife!
To make a long story short, after I detected the problem the first time I was several times in contact with the technical support of my cellphone and watch service carrier, but with no real success. My first assumption was that this is a problem of the carrier, considering it appeared on different devices, different OS and so on. But what ever they did, it solved the problem for a few days, then the same problem appeared again with my AW, but also with the one of my wife.
Today now I made an interesting observation:
Since three days the same problem again, means neither my AW, nor the AW of my wife, connected to the cellular service, after it worked for approx. 2 weeks (after my last contact with the support of the carrier).
Being a little annoyed, I simply tried different things today with my AW to see if I may find at least a hint what is going on, without again spending time with the support of the carrier. And here we go...!
When I
- turn off Bluetooth on my iPhone
- then restart my iPhone (with BT turned off!) and my AW (not changing the BT setting on my AW!)
- the my AW connects to the cellular service after the restart and everything works!
But
- as soon as I turn on Bluetooth on my iPhone again
- the cellular service on my AW stops working again, shows again "No Connection"
- does not connect again, even I turn off BT again on my iPhone, go into "Airplane" mode on each of the devices, etc.
- and only works again when I again turn off BT on my iPhone and restart both devices.
Has anybody any idea what could cause this weird behavior and, hopefully, how it could be solved?
No, I have not decoupled and re-installed my AW from my iPhone today, but I did that when the problem appeared the first time, with no success (but I can do it again, no problem).
No, I could not check the AW of my wife at this moment, as I am at work, but I will do so in the evening. And I am quite confident it will show the same behavior.
Herbert
