Hi everybody,
since yesterday, my Apple Watch Series 4 suddenly doesn't connect to my iPhone anymore – to be more precise: It only still does so if the Apple Watch is extremely near to my iPhone, a few centimetres at most. This is through bluetooth, I guess, because if I click on "Settings – WiFi" on my Apple Watch, it doesn't show any networks at all anymore (WiFi is toggled on, of course). I resetted my network settings, unpaired the Apple Watch, resetted it and set it up again several times (from my backup and as a new watch) – always the same. Even the setup itself (to at least get to the point when the watch is set up) only works if Apple Watch and iPhone are extremely near to each other, otherwise the iPhone unpairs the watch automatically at some point of the process without warning and brings me back to the initial pairing page again. The graphic at the beginning isn't recognised by my iPhone camera, I can only use the manual setup with the code. There suddenly seems to be a severe connection problem between the two devices, and at this point, I have to assume that this isn't a software bug, but somehow only a weak bluetooth signal is all that left and that the wifi antenna of the Apple Watch isn't working anymore because of a hardware defect (plus the severe malfunction of the bluetooth, too). I was surprised, though, that I found no other case like mine when googling the problem.
Before I am visiting the Genius Bar with this (hoping that they will cover a hardware defect under German law – the watch is more than one year old, but less than two and was bought directly from Apple) – if anybody here has another hint which leads to a software problem, I would be grateful if you could let me know. I don't know, though, how I can reset my Apple Watch even more than I did when resetting it several times ... And again, as the Apple Watch doesn't even see any WiFi networks anymore, the problem definitely seems to be on the Watch side.
Thanks in advance!
since yesterday, my Apple Watch Series 4 suddenly doesn't connect to my iPhone anymore – to be more precise: It only still does so if the Apple Watch is extremely near to my iPhone, a few centimetres at most. This is through bluetooth, I guess, because if I click on "Settings – WiFi" on my Apple Watch, it doesn't show any networks at all anymore (WiFi is toggled on, of course). I resetted my network settings, unpaired the Apple Watch, resetted it and set it up again several times (from my backup and as a new watch) – always the same. Even the setup itself (to at least get to the point when the watch is set up) only works if Apple Watch and iPhone are extremely near to each other, otherwise the iPhone unpairs the watch automatically at some point of the process without warning and brings me back to the initial pairing page again. The graphic at the beginning isn't recognised by my iPhone camera, I can only use the manual setup with the code. There suddenly seems to be a severe connection problem between the two devices, and at this point, I have to assume that this isn't a software bug, but somehow only a weak bluetooth signal is all that left and that the wifi antenna of the Apple Watch isn't working anymore because of a hardware defect (plus the severe malfunction of the bluetooth, too). I was surprised, though, that I found no other case like mine when googling the problem.
Before I am visiting the Genius Bar with this (hoping that they will cover a hardware defect under German law – the watch is more than one year old, but less than two and was bought directly from Apple) – if anybody here has another hint which leads to a software problem, I would be grateful if you could let me know. I don't know, though, how I can reset my Apple Watch even more than I did when resetting it several times ... And again, as the Apple Watch doesn't even see any WiFi networks anymore, the problem definitely seems to be on the Watch side.
Thanks in advance!
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