Same thing happened to me. If you hold down the crown button I believe and or the power button at the same time (it's one of these settings) it should ask you if you want to restore to factory settings. You'll click yes, and then redo the process all over again. It was stuck on verifying update and then tips on how to work the watch, but wouldn't go any further than that. Even after an hour. So I gave up and did what I just told you. Good luck. Hope this works.