AppleCare already start 5 days before MBP delivered!!

D

Dexter v House

macrumors member
I need some advice, people.
I am supposed to be getting my MBP delivered tomorrow (Fri) according to the delivery estimation. Although I'm not able to track it for some reason, so who knows (is this the norm in the UK?)

But I have already received an email from Apple stating that they had started the Applecare on 3rd May (or more accurately, that it expires on 3rd May 2012).

I havent even got the thing yet and my Applecare is already 5 days old!
What's even worse is that I was told it was shipped on the 4th May, so adding to my confusion on why they started the applecare even before the unit was ready to be shipped.

I am going to call tomorrow (Fri) to see if I can get it adjusted to when I actually take delivery.
Anyone else had this happen ? Am I being too picky? I only want what I've paid for, and experience has shown me every day is crucial when things tend to go wrong.

Thanks for any help!
 
When you signed up to Applecare it was clearly stated that your cover starts when you order it, and not when your product arrives, i know this because i ordered another three Mac Pro's for work last week, however people have phoned Applecare and complained and had their warranty extended.
 
i don't think it is reasonable, however this happened to me. I received my laptop in the 15-16th and my applecare started on the 8th!
 
I'm not sure why one would even order Applecare until the manufacturer's warranty on your computer is close to expiring. Doesn't Applecare take effect AFTER the original one year warranty expires? If so, why give Apple your money up front when the services you are buying don't kick in for a year.

Unless I'm mistaken, you can purchase Applecare up to one year after a product purchase. So, why do it early?
 
jlamarp said:
I'm not sure why one would even order Applecare until the manufacturer's warranty on your computer is close to expiring. Doesn't Applecare take effect AFTER the original one year warranty expires? If so, why give Apple your money up front when the services you are buying don't kick in for a year.

Unless I'm mistaken, you can purchase Applecare up to one year after a product purchase. So, why do it early?
Click to expand...

That way you get to extend the "phone support" portion of Applecare, from month 3 through month 12......
 
jlamarp said:
Not sure I'd pay the Applecare up front costs just to extend phone support.

That's why Al Gore invented the Internet! :)
Click to expand...

Thank god for Al Gore for making porn soo easy to get.

Though at times some of the sites like MR can help you avoid the drive to the store or the time spent sending the machine off.
 
ButtUglyJeff said:
That way you get to extend the "phone support" portion of Applecare, from month 3 through month 12......
Click to expand...

apple reps don't even care if your out of warranty when you call them, they will give you service no matter what and even open you a case number :)
 
jlamarp said:
I'm not sure why one would even order Applecare until the manufacturer's warranty on your computer is close to expiring. Doesn't Applecare take effect AFTER the original one year warranty expires? If so, why give Apple your money up front when the services you are buying don't kick in for a year.

Unless I'm mistaken, you can purchase Applecare up to one year after a product purchase. So, why do it early?
Click to expand...

I'm no expert on Apple having had no experience of anything Apple (yet), but my understanding was that you only get 2 year's additional warranty to the 1st year (which is "free").
From Apple's website:
With the AppleCare Protection Plan, you can extend your service coverage to three years from the computer's purchase date.
Click to expand...
So it shouldn't matter when you take it up (so long as it's before the 1st year's up).
I stand to be corrected though. So if anyone can shed some light...

[Errm ... also, I had a good financial reason to take it up straight away rather than later :cool:]

Edit:
Hmmm I may have answered my own original question ...
With the AppleCare Protection Plan, ..... from the computer's purchase date.
Click to expand...

So I guess my purchase date was when they debited my credit card?
kastenbrust hinted at this above.

I'm still gonna call though! :mad::D
 
It could be worse. I've had CTO orders take over a month to ship, and the warranty begin when I placed the order. However, you can always call Apple and have them adjust the date. I think it has more to do with automating the warranty process than anything else.

For example, they also automatically activate warranties on products that are sitting on store shelves and haven't been sold. This was a frequent problem with old stock items at CompUSA.
 
So if you don't have phone support after the 3 months can you just bring it into to the stores if you have an issue?
 
End date is for first box received

I received several boxes in the mail on different dates. My end date is 3 years to the date of when I received the first box in the mail, NOT when I ordered it.
 
Vikz said:
apple reps don't even care if your out of warranty when you call them, they will give you service no matter what and even open you a case number :)
Click to expand...

I use an aluminum wireless keyboard that someone gave me. It started acting flakey so I called AppleCare since my computer is still covered.
They said since it's being used with a covered computer, they will replace the keyboard under AppleCare. I didn't have to provide proof of purchase or anything.
 
jlamarp said:
I'm not sure why one would even order Applecare until the manufacturer's warranty on your computer is close to expiring. Doesn't Applecare take effect AFTER the original one year warranty expires? If so, why give Apple your money up front when the services you are buying don't kick in for a year.

Unless I'm mistaken, you can purchase Applecare up to one year after a product purchase. So, why do it early?
Click to expand...

1) You get extra phone support instead of for just the first 3 months.

2) Regardless of when you buy it, it will expire the exact same date. If person A bought their AppleCare and computer on, say, January 1 2009 and person B bought their computer on January 1 2009 but their AppleCare on December 30 2009, both of them will have it expire on January 1 2012 - it's three years from the date of purchase of the computer (or two years from the end of the initial 1 year limited warranty). Purchasing it later doesn't mean it will expire at an even later date, it solely depends on the purchase date of the computer itself.
 
Update...

It sounds like different people have had different results as far as when their AppleCare started and whether they could get it adjusted to the date the unit was delivered.

I did call Apple CS today. Didn't get the warmest of responses unfortunately. Firstly I was told I would need to call again once I had the unit in my hands to see if any discretion could be applied as to getting the start date changed. Then I got passed to sales where I was told AC always starts on the date of purchase and that was that. I stated my case of being at a disadvantage to in-store buyers who get their machines on the day, but it didn't have any effect on the lady.

Secondly I asked about when the delivery would actually be made as I had no means of tracking, and that according to the order status web page (below) it should be today (the 8th) :
1.jpg

Seems I was mistaken here too. I had assumed the words "Estimated Delivery" to mean the date I would be receiving it. Apparently it means the date the unit enters the destination country.
On that page you have 2 "track this shipment" links. These take you to the page below:

2.jpg

I used to check my order status daily 2 or 3 times a day, and those "track this shipment" links only appeared 3 days ago on the 1st page (around 4th or 5th). Again we have the 8th May stated as Current Delivery Status, but a new date for "Estimated delivery" also appears as the 15th and contradicts the one on the 1st page. She told me it's this date when I will get the laptop. Not the 8th. When I first saw this I had assumed (again with the assumptions) that the 15th date was just an over-estimation to cover their asses, because up to 3 days ago the only date I had seen mentioned was the 7th-8th. I guess you should never ass-ume.
(Would it have been too much for Apple to clarify things better on their web page?)
The 15th makes it about 13 days after my AC would have started. From the tone of her voice I don't think they're gonna let me change that. Maybe if I had a N.American accent .... :eek: LOL. I would have gotten what I wanted, a freebie and an apology for any misunderstandings. But, this is the UK, where you count yourself lucky you don't get a smack round the chops.

To be honest, I don't have any urgent need for the laptop like an assignment or a professional commitment, but still, I had planned to spend the w/end setting it up and being ready for action by monday. And I had made arrangements for somebody to be in both today and yesterday incase of delivery. So I feel like it's been a bit of a kick in the teeth so far.
 
Applecare starts from the date of computer purchase. It has nothing to do with when you buy Applecare. That's the policy and I don't know what you expected from the people you called.

As for shipping, you get free shipping and you are complaining that it takes too long? If you wanted it faster you should have paid for better shipping. Don't you also know to follow the actual shipping carrier for tracking and not the company you buy from? Apple isn't shipping the machine so don't complain to them about it. The only reason you would complain is if you paid for quicker shipping and didn't get it when you expected then Apple would refund the shipping cost.
 
I'm confoosed.

My only experience with AppleCare has been with iPods and not with any Macs. However, i thought you had to register your serial number and apple care agreement number online before it activates....

Does Apple activate the AppleCare in advance if you buy a Mac?:eek:
 
This happened to me too, it is apples policy, whether it is correct or not in law is another question
 
Understandable

I understand your confusion and if apple doesn't give you back a few days, then the next time you order the careplan.... Wait til it arrives...

Don't let this minor issue upset you with the amazing customer care Apple provides.
 
brop52 said:
Applecare starts from the date of computer purchase. It has nothing to do with when you buy Applecare. That's the policy and I don't know what you expected from the people you called.
Click to expand...

I know it has nothing to do with when you buy Applecare. That was already established by the 3rd post in this thread. What was also established was that people thought it was unfair for anyone getting their machine weeks after it started, and that they had called in and successfully had the start date adjusted.
It's fine for in-store buyers. Not so good when you order a CTO on line though because then you loose 15 days or more of valuable warranty coverage.
Yeah, that seems to be the cold facts of the matter. But it's a bit unfair isn't it. So that's why I called them to see if they could balance the unfairness somehow or at least have a reasonable explanation as to why anyone who makes a CTO order looses out. Other members here have stated they got a good response from Apple. And that's what I was hoping for. Are you saying I shouldn't have tried to get the same treatment ?

brop52 said:
As for shipping, you get free shipping and you are complaining that it takes too long? If you wanted it faster you should have paid for better shipping. Don't you also know to follow the actual shipping carrier for tracking and not the company you buy from? Apple isn't shipping the machine so don't complain to them about it. The only reason you would complain is if you paid for quicker shipping and didn't get it when you expected then Apple would refund the shipping cost.
Click to expand...

Did you even read my last post ?
I haven't said I wanted it quicker. I have said that I was mislead by their order status page. One page stated 8th May estimated delivery for a whole 8 days. The other page (which appeared only 3 days ago) then states the 15th. And it's not as if they have AMENDED the date; they lead me to reasonably believe I would be getting it on the 8th, cos it clearly states "Estimated Delivery 7th/8th May". It's still saying that right now.
If Apple had stated clearly that the 1st date was the date it arrived to the UK, there would have been no confusion. Or maybe I'm not as clairvoyant as other forum members?
And don't YOU also know that I have already said there is no tracking information on my order, which is why I wanted to speak to Sales in the 1st place to confirm exactly when I would be getting it.
 
As long as you have your receipt on the date of purchase your ok.
Expires 3 years from that date.
 
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