AppleCare remote management?

[lexlevi]

I sent my 2017 15” MPB in for keyboard repair and it came back with a screen I’ve never seen before. I’ve tried wiping the drive several times and it still shows up. Any idea why this is here and how to remove it? Is someone trying to spy on me?

 

[chown33]

Moderation Note

Further discussion is here:

Four years later… turns out my new laptop was a stolen unit

Four years ago, I bought a 15-inch MacBook Pro, new in box, with AppleCare+ on eBay. It worked fine until the crap keyboard gave out, so I sent it in for warranty repair. When I got it back, setup wouldn’t let me get past a “remote management” screen by Rapid7. After an hour on the phone with...

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