Applecare require original receipt?

[michaelsaxon]

I bought an 80GB iPod and the person I bought it from no longer had the original receipt. I went to Apple's support site, punched in the serial, and it found it there. I'm considering buying the Applecare for it, but I don't want to and then find out it will do me no good without the receipt.

Apples TOS say you should keep the original receipt, saying "Proof of purchase may be required if there is any question as to your product's eligibility for AppleCare Protection Plan coverage."

Any thoughts or experiences? Thanks.

 

[Indohottie]

I had my powerbook fixed via applecare.. all I did was take it in to the apple store and had them look at it..

no need for proof because the laptop was proof itself at least as far as I was concerned.

 

[jaw04005]

I bought an 80GB iPod and the person I bought it from no longer had the original receipt. I went to Apple's support site, punched in the serial, and it found it there. I'm considering buying the Applecare for it, but I don't want to and then find out it will do me no good without the receipt.

By using your serial number, Apple has a general idea when your iPod was produced (and therefore sold). However, there are times when a product was sold several months after it was produced (old stock MacBook, etc). Apple requires a receipt for problems such as that, and adjusts the warranty period accordingly.

I would call AppleCare, and explain your situation to them. You may have to settle for date in which it was produced (versus the original purchase date). Either case, they should be able to help you.

Alternatively, you can try this calculator http://www.chipmunk.nl/klantenservice/applemodel.html, and provide AppleCare with a purchase date around the manufacturing date. However, I'm not sure if the calculator works with iPods.

Good luck.

 

[bearbo]

not to imply the OP got the ipod from a illegitimate channel, but what if someone stole an ipod, and Apple needs to verify the ownership of the machine?

 

[jaw04005]

not to imply the OP got the ipod from a illegitimate channel, but what if someone stole an ipod, and Apple needs to verify the ownership of the machine?

Contrary to belief, Apple does not collect information on stolen products. I learned that from personal experience. Besides, what kind of business model is "prove to us that you legally purchased our item or no support for you!"

 

[michaelsaxon]

Thanks for all of the replies. The guy I bought it from said it was a gift from an ex-girlfriend who now despises him, so pushing for the receipt is probably not best.

I think I'll go ahead and get the AppleCare. Again, thanks.

 

[Macky-Mac]

I had my powerbook fixed via applecare.. all I did was take it in to the apple store and had them look at it..

no need for proof because the laptop was proof itself at least as far as I was concerned.

that's good for you......but I had a client who bought a Mac from a reseller and somehow the sale date in Apple's records was all screwed up and showed that the computer had been sold months before it was actually purchased.....Apple asked to see the receipt and that proved the sale date to their satisfaction so it ended well, but without that receipt he would have been out of luck

 

[michaelsaxon]

Well, I'm happy with the date at Apple's site, so I would suspect that I'm good.

 

[emac82]

that's good for you......but I had a client who bought a Mac from a reseller and somehow the sale date in Apple's records was all screwed up and showed that the computer had been sold months before it was actually purchased.....Apple asked to see the receipt and that proved the sale date to their satisfaction so it ended well, but without that receipt he would have been out of luck

I work for an Apple reseller in Canada, and when we buy our Apple products (which come from California), they get registered under our Parent companies name, so if a customer doesn't register the Mac when they buy it, then it comes up under our name.