AppleCare Revamp?

[Daveway]

Gary at ifoAppleStore is reporting that Apple is preparing to update its AppleCare/ProCare services soon.

Clink

6-12-2005
The project has been in the works for months under a code name, and now an announcement is apparently near: a revamp of the AppleCare Protection Plan to provide redefined services in a two-tiered system, all based on past experience, the recent increase in Apple product users, and the every-changing role of the retail stores. As you can imagine, details are difficult to determine, so it's unclear how ProCare will be affected. Warranty service and repairs are a critical element of Apple's overall sales experience, but also have a impact on the company's bottom line. So one can only assume the new AppleCare will balance superior service for all customer segments against the lowest possible costs for Apple.

 

[StarbucksSam]

Dah I just bought AppleCare this week. Is this going to effect my plan?

 

[eva01]

i would think in this case everyones applecare will go with the new guidelines, because it would be too difficult to try and remember to systems for repair.

 

[Daveway]

I'm hoping for accidental damage protection. Apple is one of a very few computer companies that don't offer this, even-though they sell the most expensive.

 

[yoda13]

Well, I would be surprised if Apple made this retroactive for already activated AppleCare accounts, but I could be wrong. We'll see.

 

[ravenvii]

I wonder about this "two-tiered" plan and mention of Apple Stores. Maybe they're offering a cheaper plan where you can bring your Apple into a Apple Store for repair, but you can't ship it?

 

[JDOG_]

Yeah, if it's about the "bottom line" it's certainly no good for us consumers...that's for sure!