I contemplated buying an 800Mhz iBook for some time but always ended up balking at the G3. So, when the PBG4 12" was released, I snatched one up. 
Unfortunately, during normal usage, one of the feet fell off. I didn't notice until afterwards and the foot is lost, probably somewhere at work or on campus. I work for an Apple reseller and am working on becoming tech certified so I looked through GSX to find the foot to replace my lost one. No such luck.
So, I called Apple and was promptly informed that my loss of the foot was not covered under warranty as it was a "cosmetic issue" (even though Apple themselves says that the feet are there to help cool the computer, not to mention the scratches that corner of the case is likely to acquire because of it) and that I would be paying out a nice sum of $650US and sending my machine in to HAVE THE ENTIRE BOTTOM OF THE CASING REPLACED.
...what?!?!
The foot (for those who don't know) is secured to the bottom of the case with a rubber nub on the foot itself and some glue. I do not subject my machine to anything other than normal carrying and usage. I see absolutely no reason at all for this nonsense that Apple is trying to feed me. The best response I've been able to get thus far is that they will absorb the cost for me and see if they can get some feet for me, but I'll still have to give up my computer for a week. All I want is a foot (and possibly some extra ones in case Apple's "special glue" fails on me again and I lose another foot). I can put the darn thing on myself, thanks. Its not brain surgery.
Even our cert'ed tech was told that he would have to wait a few days for Apple's people to "look into the matter."
Anyone else have similar experiences with this sort of thing? This is pretty poor service on Apple's part as far as I'm concerned. Its a rubber foot. It can't cost more than $2, glue included (and that's being generous). What's the harm in sending me one?
On an unrelated note, my combo drive likes to hang onto CDs now and then. I usually have to go though every single different method of ejecting it several times (including via booting Open Firmware) before it will come out. I don't want to have to send my Mac in after this kind of treatment (regarding the foot) - any suggestions/thoughts?
Unfortunately, during normal usage, one of the feet fell off. I didn't notice until afterwards and the foot is lost, probably somewhere at work or on campus. I work for an Apple reseller and am working on becoming tech certified so I looked through GSX to find the foot to replace my lost one. No such luck.
So, I called Apple and was promptly informed that my loss of the foot was not covered under warranty as it was a "cosmetic issue" (even though Apple themselves says that the feet are there to help cool the computer, not to mention the scratches that corner of the case is likely to acquire because of it) and that I would be paying out a nice sum of $650US and sending my machine in to HAVE THE ENTIRE BOTTOM OF THE CASING REPLACED.
...what?!?!
The foot (for those who don't know) is secured to the bottom of the case with a rubber nub on the foot itself and some glue. I do not subject my machine to anything other than normal carrying and usage. I see absolutely no reason at all for this nonsense that Apple is trying to feed me. The best response I've been able to get thus far is that they will absorb the cost for me and see if they can get some feet for me, but I'll still have to give up my computer for a week. All I want is a foot (and possibly some extra ones in case Apple's "special glue" fails on me again and I lose another foot). I can put the darn thing on myself, thanks. Its not brain surgery.
Even our cert'ed tech was told that he would have to wait a few days for Apple's people to "look into the matter."
Anyone else have similar experiences with this sort of thing? This is pretty poor service on Apple's part as far as I'm concerned. Its a rubber foot. It can't cost more than $2, glue included (and that's being generous). What's the harm in sending me one?
On an unrelated note, my combo drive likes to hang onto CDs now and then. I usually have to go though every single different method of ejecting it several times (including via booting Open Firmware) before it will come out. I don't want to have to send my Mac in after this kind of treatment (regarding the foot) - any suggestions/thoughts?
