Return and Refund Policy
Items purchased at the Apple Online Store between October 31, 2009 and December 24, 2009, may be returned through January 9, 2010. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased, including the assessment of a 10% restocking fee on any open box item. All purchases made after December 24, 2009 are subject to the standard Apple Online Store Sales and Refunds Policy, which requires returns to be made within 14 calendar days of the date of receipt.
If you are not satisfied with your Apple purchase of a product, please visit online Order Status or call 1-800-676-2775 for a Return Material Authorization (RMA).
For iPhone returns, please refer to the iPhone Return Policy section below. For eligible Mac, iPod, and third-party products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. Personalized iPods (e.g., engraved or customized in any way) may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, Apple will offer you a refund based on your original method of payment. You must return the product to the Apple warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. Apple will assess a 10% restocking fee on any opened hardware or accessory. If you purchased your order using an Apple Business Lease, Apple may ask you to provide a major credit card (Visa, MasterCard, American Express, or Discover) so Apple can assess the 10% restocking fee.
Please note that Apple does not permit the return of or offer refunds for the following products:
Personalized iPods
Opened memory
Opened software*
Electronic Software Downloads
Software Up-to-Date Program Products (i.e., software upgrade subscription product)
Apple Gift Cards
Apple Gift Packaging (origami style gift box with ribbon and greeting card)
Apple Developer Connection Products (Membership and Technical Support)
*You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
Note: Apple recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
iPhone Return Policy
If you are not satisfied with your iPhone purchase, please visit online Order Status or call 1-800-676-2775 to request a return. The iPhone must be returned to our warehouse within 30 calendar days from shipment to avoid an $175 early termination fee. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.
Apple will assess a 10% restocking fee on any opened iPhone. Shipping fees are not refundable.
Note: iPhones must be returned to the original point of purchase (e.g., Apple Online Store, Apple Retail Store, AT&T, Apple Authorized Reseller) with a proof of purchase (e.g., Shipment Notification, Invoice Receipt).
Service Cancellation
By returning your iPhone purchase within 30 days from shipment, your wireless service will be cancelled automatically. You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges, or other charges through the termination date. Please contact AT&T for more information about applicable fees.
Dead On Arrival (DOA) Product: System Failure Out of the Box
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call AppleCare Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. AppleCare Technical Support will determine whether the product is DOA and offer you the following options:
Replacement: Apple, at its expense, will ship another of the same product. AppleCare Technical Support will put you in touch with an Apple Store Customer Service Representative who will arrange for replacement and the DOA product’s return.
Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
If AppleCare Technical Support determines that a returned product is not DOA, Apple will apply Apple’s standard product warranty to the product. Further, if AppleCare determines that you have misrepresented a returned product’s condition and that the product is not DOA, Apple may impose a $400 handling fee.
This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Store. As new products are offered, Apple reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third-party products that do not bear the Apple brand name. You must call the manufacturer directly with any third-party product issues.
APO/FPO Addresses: If you’re an APO/FPO customer and you’re outside the domestic delivery area, the standard Apple Return and Refund Policy applies — with the exception that you’re responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you’re responsible for the safe delivery of any product you’re returning to Apple, we recommend that you insure it against loss.
