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Apple's Secret Retail Meeting About 'Joint Venture' Genius Bar for Businesses?

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Apr 12, 2001
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BGR reports that Apple's "secret" meeting for retail store employees scheduled for this coming Sunday is regarding a new service known as "Joint Venture" that will bring Genius Bar services to small businesses and professional-level consumers in the form of telephone consultations and on-site visits.
First rumored back in March of last year, Joint Venture is an extension of Apple's current Genius Bar services that is aimed at small businesses and prosumers. Subscribers of the new service will be able to speak with a store-based Apple technician - lovingly referred to as Geniuses - over the phone for one-on-one consultation and troubleshooting, or they can request an on-site visit. Currently, Apple's Geniuses are not allowed to provide support remotely via the phone or in-person outside of Apple's retail locations.
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The retail staff meeting is reportedly being held to brief employees on how to position and sell the forthcoming premium-priced service.

Article Link: Apple's Secret Retail Staff Meeting About 'Joint Venture' Genius Bar Services for Businesses?
 
Article Link
https://www.macrumors.com/2011/02/22/apples-secret-retail-staff-meeting-about-joint-venture-genius-bar-services-for-businesses/
I dont check Macrumors for 1 day, and they start pumping out the articles faster than......a really fast thing [Insert Redneck comparison example here].


Too much reading on all the comments! :eek:

gkarris, Ive got to ask, why THAT particular qoute from Stargate? Im curious :D
 
Now wait a minute. Back in September when I was going through the hiring process for Apple Retail, they had a service like this. The guy was wearing a Black t-shirt with the famous :apple: on the front in the video that we all watched. Now from what I could remember the guy was dropping off a MacBook Pro or an iMac to a small business owner and he helped him set it up and what not.

So whats the big difference here and why is Apple charging a premium price for it? Apple has a premium price for all Mac's. So why not include this for free? Usually a business buy's more than one Mac and supporting add-ons to go with them along with at least a printer. So Apple gets a good sale from that customer.
 
Can I call them and tell them how displeased I am with the current direction of Apple CONsumer electronics.

I would pay money to do this.
 
Maybe the NDA was to cover clients information, not to hide the topic of the meeting. I would assume that since they are now dealing with companies that their NDA would have to change a bit.
 
I would ask how much more the employees will be paid to compensate them for this additional service but I'm pretty confident I already know the answer.
 
One thing that I have always been curious about is how extensive is the training for Geniuses at apple?
 
If they are as good as the Genii at the Genius bar currently, Small Businesses are in trouble. Hardly, any Genii have any concept of how business infrastructure is maintained or ran. We have to take machines to our local Bar to get fixed (if we are in a hurry) and they are always trying to blame our custom scripts running as the reason why we have distorted video. Wrong answer.
 
WHOA

Focus on Prosumers?! WOW. Talk about a 180 from Apple's last five years.

How do they expect to entice businesses with no more XServe?

Stella said:
..while [Apple are] yanking its server products that a lot of Mac shops are relying upon!
Click to expand...

Wait, they can use "Mac Mini's" and the "Server" "Mac Pro" to replace server racks :rolleyes:
 
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