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Stevp1

macrumors regular
Original poster
Dec 8, 2003
171
11
Hey all, hope I can get some guidance on an Applescript.

My CRM allows me to link an email recipient to their contact entry if I cc: or forward the email to a custom email address as well as the recipient.

I have multiple email accounts and only need to have this feature on one of them.

I would like to create a script to automatically bcc: or cc: this custom address every time I send an email from this specific account, so it gets filed with the contact entry in the CRM. This would be for the Mail app.


Any help would be appreciated. Thanks!
 
Sadly you can't hijack an email as it's being sent, but you can write an Applescript to help you with composition:

Code:
set sendFrom to "Joe Bloggs <joe.bloggs@example.com>"
set crmAddress to "crm@example.com"
set crmName to "CRM Bot"
set newMessageDefaultToCRM to true

tell application "Mail"
	activate
	set theSelection to selection
	if theSelection is {} then
		set m to make new outgoing message
		if newMessageDefaultToCRM then
			tell m to set sender to sendFrom
		end if
	else
		repeat with thisMessage in theSelection
			set m to reply thisMessage
			exit repeat
		end repeat
	end if
	tell m
		if sender is equal to sendFrom then
			set recip to make new cc recipient at end with properties {address:crmAddress, name:crmName}
		end if
	end tell
end tell

This will reply to a selected message, or create a new message if no message is selected.

You can put this in ~/Library/Scripts/Applications/Mail and it will appear in the menu bar when Mail is open (you'll need to tick "Show Script menu in menu bar" in the Applescript editor preferences).

Alternatively, you could create a new service in Automator and paste that Applescript into a "Run Applescript" block. You can then assign a keyboard shortcut to your service in System Preferences -> Keyboard -> Shortcuts -> App Services.
 
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