Hey gang. I need to get you guys in on this. I have a TCL brand television. It does not allow me to control the TV through the Apple TV, as it’s a bit older model. The IR has always worked perfectly for volume and mute.
Out of nowhere, my volume and mute stopped working. I could not get it to work. All other remotes worked, including the old Apple TV remote. I guess I should state I am on the latest Apple TV, with a new remote. As I just said, the old remote still works on this TV. So does the actual TV remote. I know it’s not the TV itself.
I called Apple support. We were on the phone for two hours. We determined the remote was fine, it must be the Apple TV. I made a Genius Bar appointment, they replaced my Apple TV and remote, no problem.
I hooked it up, and it worked as expected. I unplugged the Apple TV, to take with me somewhere, and when I plugged it back into my TV, because I didn’t actually go on the trip, the volume no longer works with the IR.
I am mediately thought it was the HDMI cable, so I spent $40 on a Belkin HDMI cable that is supposed to be one of the best for the Apple TV 4K. I thought this must be the issue. It was not the issue, I still cannot get the IR to work with my volume.
I already know most of the comments are going to tell me to go into settings, and try turning off auto, going just to IR, learning the remote,… I have done all of this. I did all of this with Apple. This does not fix the issue. I don’t understand how it worked, and out of the blue it doesn’t work anymore. I even tried installing the beta software on the Apple TV, to see if it was a software issue. I’m getting the same thing.
to most people, I am sure this is a very minor problem. Just use your TV remote to raise and lower the volume. I get that. But that’s not the point. I cannot figure out what is wrong, why this just stops working out of nowhere, and nothing I do get it to work again after it stops working. It’s driving me crazy.
has anyone else had this issue, does anyone have a solution, or does anyone have something out of the box that I might be able to try? Because myself, and Apple support, cannot figure out this problem.
Please, for the love of Apple, help me.
Out of nowhere, my volume and mute stopped working. I could not get it to work. All other remotes worked, including the old Apple TV remote. I guess I should state I am on the latest Apple TV, with a new remote. As I just said, the old remote still works on this TV. So does the actual TV remote. I know it’s not the TV itself.
I called Apple support. We were on the phone for two hours. We determined the remote was fine, it must be the Apple TV. I made a Genius Bar appointment, they replaced my Apple TV and remote, no problem.
I hooked it up, and it worked as expected. I unplugged the Apple TV, to take with me somewhere, and when I plugged it back into my TV, because I didn’t actually go on the trip, the volume no longer works with the IR.
I am mediately thought it was the HDMI cable, so I spent $40 on a Belkin HDMI cable that is supposed to be one of the best for the Apple TV 4K. I thought this must be the issue. It was not the issue, I still cannot get the IR to work with my volume.
I already know most of the comments are going to tell me to go into settings, and try turning off auto, going just to IR, learning the remote,… I have done all of this. I did all of this with Apple. This does not fix the issue. I don’t understand how it worked, and out of the blue it doesn’t work anymore. I even tried installing the beta software on the Apple TV, to see if it was a software issue. I’m getting the same thing.
to most people, I am sure this is a very minor problem. Just use your TV remote to raise and lower the volume. I get that. But that’s not the point. I cannot figure out what is wrong, why this just stops working out of nowhere, and nothing I do get it to work again after it stops working. It’s driving me crazy.
has anyone else had this issue, does anyone have a solution, or does anyone have something out of the box that I might be able to try? Because myself, and Apple support, cannot figure out this problem.
Please, for the love of Apple, help me.
