Hi, over the past few years, I have purchased two MacBook Pro 16" and a MacBook Air 15" from Costco. All three of them have 1-2 black dots on the surface of the computers. Bought over 10 MacBook Pro/Air from Apple stores and as I recall, none of them has such issue. The Pro sold in Apple Store (not in Costco) just have the issue that white hair-like things stuck on the rubber-like thing around the bezel. Does Apple sell less-perfect machines to Costco?
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Are MacBook Pro/Air sold in Costco the same as those sold in Apple Store?
- Thread starter hajime
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Another relevant response would be to ask if you returned Macs that you bought at a Costco, particularly after you discovered those items to be defective. Pretty sure that Costco has a return policy for defective merchandise - probably very similar to what Apple provides - basically no reason neeeded for returns in the first 14 days from purchase.
Costco will take back. If they are selling less than perfect Mac, then I just don't buy from them as it will look bad on my record. All three have such issue shouldn't be a coincidence (one bought 2-3 years ago, one bought last month and one bought yesterday). I double customer services people know if they are selling the same products sold in Apple stores. They will just say I can return it.
Can you share photos? I’ve purchased from Costco before and have never seen this issue.
Here are four images. What caused these black dots? When I opened the boxes, they were there already.
I have been using Apple products for many years. Never had such QC issue until the Silicon Mac era.
Just faults in the anodization process -- It's not paint. Should have been caught in Apple's QC, but it was not.
Just a coincidence that you purchased more than one through Costco with what you say were similar finish faults.
Costco has no part in Apple's inspection process - They are just a reseller (with a good return policy. Use it! )
Just a coincidence that you purchased more than one through Costco with what you say were similar finish faults.
Costco has no part in Apple's inspection process - They are just a reseller (with a good return policy. Use it! )
It’s clearly the fault of Tim Apple
People don't realize it, and Costco doesn't admit it, but I believe they do sell "less than perfect" batches. Haven't noticed it with Apple products yet, but over the 20+ years of my membership I've seen it with numerous items from that area of the store. Dyson vacuums are one example. Bought 4 over the years, returned 2 defectives, kept 2. The 2 I kept clearly were factory seconds, but were OK enough for me to deal with. Clock radios are another one.
People will say "you can just return it" and that's true. And so they continue to, maybe, get away with it.
OP may want to try asking it this way: "Anyone else ever got a slightly blemished MacBook or iPad from Costco?".
The return policy speaks volumes.
The return policy speaks volumes.