Carrier Are you being charged for eSIM?

[bembol]

Whether it’s to switch, convert or transfer.


I’m with Telus here in Canada and when I got my 17PM from Apple I decided to stopped by and ask my carrier since I was in the mall.

I already knew from previous experience I can easily convert my physical SIM card to eSIM using the Telus app by simply entering my iPhone’s EID, which took 20 seconds to activate the eSIM.

Anyways, I asked two locations and both said I had to pay $20 plus taxes, even after asking can’t this be done through the app?

I wonder if they’re getting commission or trained to milk us for every nickel now that Apple has made eSIM standard up here.

 

[Cobold]

No. I am with SimON here in Germany and switching to eSiM was for free.
I also can deactivate and re-use the eSIM to switch to a new device in my customer portal for free anytime.

I have recently done it when I did an AppleCare exchange of my 16 PM.

 

[rui no onna]

US AT&T, $25 in-store, free online. They can waive the SIM fee if I buy something else in-store (e.g. case, cables).

They do have to pay for rent, employees, etc. with the brick and mortar stores.

 

[bembol]

I'm sure they'll survive but it feels unnecessary when you're paying them monthly.

I guess you have no problem paying a Connection fee whenever you activate or upgrade? Up here it used to be free and next thing you know they started charging $25, $45 and now $80...


My point was they can easily inform they're customers that it can be done for free without charging them using the app.

 

[aihpcfl]

T-Mobile USA customer here. If memory serves, the only time I paid for a SIM was when I first purchased a device (I think) and later when I switched to a device that required a smaller size SIM. In the intervening years I had to get a new SIM once or twice because the installed SIM failed and I didn't pay for the replacement SIM in any of those cases.

As far as eSIM, my experience so far is when I switched from a device with a physical SIM to a device with an eSIM. I did side-by-side device switch and the software did everything, including activating the eSIM and disabling the physical SIM. My bill was the same. No charge for the eSIM activation.