Att Is breaking their backs not to lose customers. Because right now their customer service is horrible and they have new plans and phones. With those new plans and phones all of their reps are not on the same page. I called them before even purchasing my iPhone 5 and verified if LTE was in our area. One of the main reasons to me getting the phone. They confirmed and said yes I have it. Purchased my phone. Got to work and a lot of fellow employees seemed to inform me we don't have LTE. So I of course called back pissed and wanted accurate information. Needless to say the representative again confirmed for me we had it. I told him I'm online looking and it seems your coverage map not only doesn't show it available in my area the list of cities with it has one city for my entire state. He looked a little further and the apologies started. I told him no big deal. The fact that he could acknowledge his mistake was good enough customer service for me. With the call ending and now my "inconvenience" being the conversation they issued me a credit for 250.00. I was rather shocked at first. But then he kept repeating we don't want to lose you as a customer. You've been with us for 20 years and would like you to keep it that way etc. He went on to advise me that they have been informed for the next week no customer is to get off the phone and not be satisfied. I hung up very satisfied.