I have 2 AT&T lines, using AT&T Premier because of my work discount. I have iPhone 6's right now, did the AT&T Next plan last year, but I completely paid off my devices 3 months ago. When 6s pre-orders started, the apple.com eligibility checker said I wasn't eligible for the AT&T Next plan. I called AT&T to check, and got no answer after dealing with them for a week on why I wasn't eligible on the apple.com website.
Of course, they said to order through AT&T's store (which said I was eligible) but I want to order through Apple instead.
Fast forward to this week, I'm so frustrated dealing with them that I decided to just go to the Apple Store and do the iPhone Upgrade Program. Now, when I run the eligibility checker on apple.com, it says:
Because your AT&T Wireless service is currently being billed with your other AT&T services (such as U-verse), you will have to contact AT&T at 800-331-0500 to purchase an iPhone using AT&T Next. Or you can choose a different purchase option.
The odd thing is, I'm not even selecting the AT&T Next option (I selected contract free, full price). I called Apple to ask about this message, and they contacted AT&T on the phone with me, and AT&T had no idea about that error. I do have my AT&T bill combined with my DirecTV service.
I really just want to travel the 80 miles to my nearest Apple Store and do the upgrade program (when I can get a reservation). The Apple phone representative assured me that I should be able to upgrade in the Apple Store using the upgrade program since I'm not buying through AT&T. I'm worried about driving the distance and getting shot down because of these weird eligibility checker problems.
Has anybody else had these upgrade issues and can help me out?
Of course, they said to order through AT&T's store (which said I was eligible) but I want to order through Apple instead.
Fast forward to this week, I'm so frustrated dealing with them that I decided to just go to the Apple Store and do the iPhone Upgrade Program. Now, when I run the eligibility checker on apple.com, it says:
Because your AT&T Wireless service is currently being billed with your other AT&T services (such as U-verse), you will have to contact AT&T at 800-331-0500 to purchase an iPhone using AT&T Next. Or you can choose a different purchase option.
The odd thing is, I'm not even selecting the AT&T Next option (I selected contract free, full price). I called Apple to ask about this message, and they contacted AT&T on the phone with me, and AT&T had no idea about that error. I do have my AT&T bill combined with my DirecTV service.
I really just want to travel the 80 miles to my nearest Apple Store and do the upgrade program (when I can get a reservation). The Apple phone representative assured me that I should be able to upgrade in the Apple Store using the upgrade program since I'm not buying through AT&T. I'm worried about driving the distance and getting shot down because of these weird eligibility checker problems.
Has anybody else had these upgrade issues and can help me out?