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MSK5959

macrumors member
Original poster
Sep 11, 2014
58
0
Don't know if this has been posted, but I hope this might help some people. If you have a iPhone 6/6+, and you show a "4G" indicator on the top, there are steps you can go through to get it to work through AT&T, I found the following on the Apple forum:

After multiple hours on the phone with Apple and AT&T and a SIM card swap, this was the solution that worked for me w/ the T-Mobile "Contract Free" iPhone 6


I spoke to an AT&T GoPhone representative who actually figured out what the issue was through trial and error while speaking to other customers with our exact issue (no data on iPhone 6 w/ AT&T GoPhone plans).


Start by calling 611 and quickly get to a representative who can change your account's internet settings on the backend. At the time of posting here are the steps I followed:


-Call 611

-Wait until prompts are given, then press 0 for Operator

-During next prompts choose 6 for "More Options"

-Then at next prompts press 1 for "Technical Support"

-Then say "Data Services"

-Call will be routed to the correct queue



The AT&T Rep turned on a “feature” on my account by adding “NXTGENGPO” to my internet settings. This was all done on the backend at AT&T, not on my phone. Here were the steps I followed:



-Turned OFF Cellular Data (in Settings - Cellular)

-AT&T Rep added "NXTGENGPO" to my interned settings on the backend

-Turned Cellular Data back ON after it was added

-Cycled the phone off/on.



Lo and behold, LTE appeared on my phone after the reboot and data now works! When I asked what others should be asking for when calling, he said to do the following steps outlined above. I would assume this will work for an AT&T model iPhone 6, and for the Plus models, but of course, YMMV. Nothing else worked but this solution, including a complete restore through iTunes w/ carrier updates, AT&T APN downloads from unlockit, multiple "Reset Networks Settings" in Settings, a SIM swap, etc...



Good Luck!

The tech people AT&T were very happy with me because they apparently have a bunch of open cases, and people were screaming at them, etc. I guess they don't know how to use Google! Hope this helps someone
 
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