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iPhone 13 Pro Max AT&T Trade In/Received Multiple Kits

S

Sheranne

macrumors regular
Original poster
Sep 18, 2020
125
102
I am trading in 3 phones with AT&T. Today I received 6 trade in kits. I called AT&T to ask which kit to return which phone in, and none of the tracking numbers on the boxes matched any of the tracking numbers AT&T had on file for my phones.

Has anyone had this problem before?

I'm going to take the phones to the store and hope I can handle it that way. If you let the store have your devices, does anyone know if they give you a tracking number so you can track your trade in?
 
Sounds like you got somebody else's trade in kits. Definitely wouldn't send my phone in with any of those. Because you know some lying rep will say they're fine to use. Then they'll say they never got them and you can go pound sand. While someone else gets your credit.
 
Quick question: I just received my 13Pro yesterday. How long does it usually take to get my trade-in box? Thanks.
 
Went to the AT&T store this evening and they have to email someone to dissociate the IMEI numbers with the trade in kits for me to be able to trade in the phones at the store. They said it can take 24 hours, so we have to go back tomorrow evening with the phones and hopefully can complete the process then.

The rep said we weren't the first ones to have trouble with the trade in kits.
 
That's odd that they didn't take it at the AT&T store.

I had two phones for mail trade-in, but I didn't receive my trade-in mailing kits yet. So I went into the AT&T store yesterday and returned both. They checked both phones and gave me a receipt for trade-in.
 
The IMEI numbers were already in their system showing trade-ins were in progress, so the store can't do anything until those are taken out. Then it starts over with the store entering the IMEI number themselves.
 
Ah, I see.
That means my trade-ins were not even entered in their system! So I would've have to wait a quite a bit longer for the trade-in kits to arrive.
Glad I took them in instead.
 
Just got back from the store and got the phones traded in with no issues today. Now the wait for the credits begins!
 
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