What do you think you said that helped? I'm hoping and have tried to no avail. Was told that the CSR would lose his job if he did and I'm eligible in January. Any insight on what I can do or was it pure dumb luck ?
Seeing that I have an iPhone 3gs, I was told that it was illegal to offer me and early upgrade to another iPhone. They offered Samsung Galaxy S3 or Note for normal upgrade prices, but no version of the iPhone
Threatening to walk out might work. I tried that before i got my iphone, when i was with t-mobile and was looking to get a mytouch. My friend wasn't under contract with tmobile but was instead paying month-to-month, the phone was $150 for him. I was like, sweet! I should get the same deal because I'm under contract with them and had been for 5 years at that point, so when I called to see if I qualified for an upgrade, they told me no, and that I was going to have to pay $300, double what my friend paid. So I said alright, then I just want to pay my termination fee and leave. I've been a loyal customer for 5 years and I'm still on contract, and I have to pay double what my friend is, and he can leave you guys at anytime? I want out. They said "let's see what we can do", they put me on hold for 5 minutes and came back offering me the phone for $150. I hate to be that guy that feels entitled but sometimes I feel like the business model cell phone companies set up make no sense. What's keeping me with your company if I'm being charged double what someone who's not with your company is getting charged?
All of this is moot however because I terminated my contract 9 months later to get the iphone![]()
That, or if my eBay auction goes from $310 to over $450 by the time it sells tomorrow night, I won't have to worry as much.
Good luck with that unless your phone is unlocked,which it isn't.I sold my 4S on the 14th for $360 and I was ecstatic.There will be a flood of 4S on the market when the 5 is activated.
What do you think you said that helped? I'm hoping and have tried to no avail. Was told that the CSR would lose his job if he did and I'm eligible in January. Any insight on what I can do or was it pure dumb luck ?
Does anyone know if Apple can see AT&Ts note on my account (maybe from personal experience)?
You will need to visit an AT&T corporate owned store. All 3rd parties (apple, best buy etc.) can see is your regular upgrade status, if anything needs to be overridden it must be done by an att store manager.
I just called and was successful in upgrading at the full discount, even though my previous attempt was unsuccessful. At launch, my upgrade eligibility was May '13.
Here's what I did:
1. Called 611 from cell, and connected to upgrades;
2. Call dropped after 2 minutes on hold (errr!!!!!);
3. Called back and was connected to upgrade customer service;
4. When asked what she could do for me, I nicely explained that I was interested in upgrading to the iphone 5, and I that I wanted to know what my options were;
5. I was told that I was eligible for full upgrade discount;
6. I asked her to clarify, since att.com said that I needed to pay $250 early upgrade fee;
7. She said that I could upgrade w/ out the fee over the phone, but that I would have to pay $250 if I tried to upgrade online or instore;
8. I paid total of $316 for 32g, with estimated 14-21 day delivery.