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ATT Cross-Upgrade at Apple Store

R

robjulo

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Original poster
Jul 16, 2010
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Anyone know if the Apple Store has the ability to do a cross-upgrade for ATT. Thinking of getting the 5S. My wife has a better upgrade, so I would like to use her upgrade.

Can the Apple store handle doing that?

Will she need to be there if I am just an authorized user on the account rather than the primary account holder?

Thanks
 
robjulo said:
Anyone know if the Apple Store has the ability to do a cross-upgrade for ATT. Thinking of getting the 5S. My wife has a better upgrade, so I would like to use her upgrade.

Can the Apple store handle doing that?

Will she need to be there if I am just an authorized user on the account rather than the primary account holder?

Thanks
Click to expand...

I used my dad's upgrade, I am an Authorized User and did the same thing you want to do and he didn't need to be present. It was a very smooth transaction.
 
robjulo said:
Anyone know if the Apple Store has the ability to do a cross-upgrade for ATT. Thinking of getting the 5S. My wife has a better upgrade, so I would like to use her upgrade.

Can the Apple store handle doing that?

Will she need to be there if I am just an authorized user on the account rather than the primary account holder?

Thanks
Click to expand...
Absolutely 100%. Just make sure you give them the number you WANT to upgrade, not the number that's eligible. That's the way their system works.
 
AceMason said:
I used my dad's upgrade, I am an Authorized User and did the same thing you want to do and he didn't need to be present. It was a very smooth transaction.
Click to expand...

Wow, I am surprised they allow that without confirmation that he's ok with it.

I guess all that matters is that they make a sale. I would think an authorized user would be authorized on the line they are using, not the primary line.

I could see some primary account holders getting ticked off.
 
TheAppleFairy said:
Wow, I am surprised they allow that without confirmation that he's ok with it.

I guess all that matters is that they make a sale. I would think an authorized user would be authorized on the line they are using, not the primary line.

I could see some primary account holders getting ticked off.
Click to expand...

What authorized users can do
By presenting a valid government-issued ID, an authorized user can:
Change rate plans
Add or remove features
Perform upgrades
Receive assistance with phone or features
Cancel, restore, or suspend service for a lost or stolen phone
Change wireless numbers
Obtain bill and usage balance
Enroll in AutoPay

What authorized users can't do
Add or change the Security Passcode for the account
Remove, change, or add another authorized user to the account
Add a line or device to the account
Add or change account billing address, contact number, or email address
Obtain bill or usage details
Request to transfer billing responsibility
Enroll the account in Paperless Billing
 
nikhsub1 said:
Well apple could NOT do a cross upgrade for me at the store... they said they could do verizon but not ATT...
Click to expand...

either they lied or didn't know.

their systems were just updated.

Now, on launch day they had a backup plan. They had reps from each of the carriers on hand. It wasn't until I gave the Apple rep the number I wanted to upgrade that he was able to do it. I had given him the eligible phone number, but that didn't work.

The ATT rep was going to process it, until the genius rep figured it out.
 
nikhsub1 said:
Well apple could NOT do a cross upgrade for me at the store... they said they could do verizon but not ATT...
Click to expand...

That's weird. They easily did it for me and I have ATT. I actually did it two separate times for the 5S.
 
Do not do a cross upgrade, do a buddy upgrade. The other phone will not turn off and it is much easier. The cross upgrade system was the old system buddy upgrades are the new system and some apple employees do not know that.
 
I picked up my 5S on Monday and my apple store could not do a cross upgrade for me (ATT) either.

I'm the account holder and used my mother's upgrade. Explained to guy helping me (I believe he was a manager) what the situation was and he said if we set it up in the store, he had to activate the "eligible" line. He told me to just pop my sim in the new phone and everything should be OK.

He did however give me a free ATT microsim card for my mothers phone "just in case" (she needed a microsim and not the nano) and told me to contact AT&T to get everything straightened out if there was a problem.

When I got home, I popped in my iPhone 5 nano sim into the 5S and everything seemed to work out OK. Only problem was, it deactivated my mothers current sim card.

I had to call AT&T and be on the line with them for a good 30minutes to get everything provisioned right and have the right IMEI numbers associated with the right phone lines.
 
robjulo said:
Rye, did you have to have the primary account holder there with you?
Click to expand...

No I didn't... but as you can see from the rest of the thread you should definitely be good to go. As long as you're an authorized user, you're okay. Apple stores CAN do cross upgrades just like carrier stores can. I was even told by the Apple Store that this is new for them, beginning this year (Idk if that's true or not but it's irrelevant)
 
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