i have been chatting with ATT for the last hour and they are unable to assist. throwing this out here in the case anyone has experienced. Upgraded from iPhone 6 Plus to iPhone 7 Plus. All working correctly on the phone with the exception of the “visual voicemail”. When I hit the voicemail button or hold down 1, I get call failed.
I can call my number and get to email, password works, retrieving email works through the telephone user interface. The only thing I can’t do is press the voicemail button.
So far:
ATT has re-provisioned phone a few times.
Reset network settings
delete and re-created the voice mail a few times.
nothing down will resolve.
ATT escalated to engineers but do not expect a response anytime soon.
I can call my number and get to email, password works, retrieving email works through the telephone user interface. The only thing I can’t do is press the voicemail button.
So far:
ATT has re-provisioned phone a few times.
Reset network settings
delete and re-created the voice mail a few times.
nothing down will resolve.
ATT escalated to engineers but do not expect a response anytime soon.