I have a 8 month old late 2008 Aluminium Macbook with the hard drive bracket's screw being fully stripped.
Earlier this year I had the RAM in my macbook upgraded to 4GB in Hong Kong while traveling. Had this done at an Apple Premium Reseller who took my macbook for 3-4 days and installed the RAM.
Recently just came back to New Zealand and tried to upgrade my HD to 500GB HD and I find that the screw holding the bracket in place is fully stripped and the bracket itself looks like someone has taken a knife and tried to cut into it.
I took my Macbook to an authorised service centre in New Zealand but they refused to repair my Macbook. They said that to repair this part I would have to take it to a jeweller myself and have them drill the stripped screw out.
Declining to repair the macbook, I then took it to another authorised service centre which also declined to repair it. They told me I needed to get the 'okay' from Apple before they would try to repair it as a service centre cannot repair stripped screws. I also offered to pay for parts, labour and whatnot to get the machine repaired. Still declined.
This afternoon I called Apple and was told that this issue was not covered under any warranty and that their authorised service centres have the right to decline a repair job if they believe that it would be too risky for them to do so. I was also told to go back to Hong Kong and take it up with the Apple Premium Reseller...but this is not very practical.
I have no idea what else I might be able to do...Please help xD!?
Earlier this year I had the RAM in my macbook upgraded to 4GB in Hong Kong while traveling. Had this done at an Apple Premium Reseller who took my macbook for 3-4 days and installed the RAM.
Recently just came back to New Zealand and tried to upgrade my HD to 500GB HD and I find that the screw holding the bracket in place is fully stripped and the bracket itself looks like someone has taken a knife and tried to cut into it.
I took my Macbook to an authorised service centre in New Zealand but they refused to repair my Macbook. They said that to repair this part I would have to take it to a jeweller myself and have them drill the stripped screw out.
Declining to repair the macbook, I then took it to another authorised service centre which also declined to repair it. They told me I needed to get the 'okay' from Apple before they would try to repair it as a service centre cannot repair stripped screws. I also offered to pay for parts, labour and whatnot to get the machine repaired. Still declined.
This afternoon I called Apple and was told that this issue was not covered under any warranty and that their authorised service centres have the right to decline a repair job if they believe that it would be too risky for them to do so. I was also told to go back to Hong Kong and take it up with the Apple Premium Reseller...but this is not very practical.
I have no idea what else I might be able to do...Please help xD!?
