Automated phone systems not recognising button presses on iPhone keypad

[robfoll]

Number of times recently when i am on a call to an automated system bank/doctor and there’s a phone tree, press one for x press 2 for y etc.

I’m finding that the systems do not recognise the button presses on my iPhone keypad

Anyone else?

iOS 26/iPhone 16 Pro Max

 

[ventmore]

Just as a data point...I've experienced this before on iOS 18.

 

[papbot]

I had the chance to connect to a voice menu just today with my 16PM on 26. I did not have this issue. Pressing the proper digit for the service I needed was recognized. I did have the opposite experience when using my ipad on 26 to make a call to a service with a voice menu. I used the Phone app on the ipad and then the displayed keypad and nothing I tapped on the keypad was recognized by the voice menu.