Went in to a Verizon store today after canceling my pre-order for the 4s and bought one there. My wife us unable to upgrade her phone till next month. We had called Verizon customer service and a corporate store and we could upgrade early to anything but a 4s. While ate the Verizon retail store we told the rep this, and she said she would just go ahead and upgrade us anyway at the upgrade price and process it next month. Just a positive experience that is pretty rare I thought I would share.