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iPhone 6(S)/Plus Battery (assistance)

J

Johnluke91

macrumors member
Original poster
Jul 9, 2016
84
41
Italy
Hello, yesterday I went to the Apple store of my city (official) to replace the battery of my iPhone 6. The operation was successful but at the time of withdrawal, the genius that gave me the iphone wanted to do a soft reset because in the settings related to the battery, the iphone is not able to determine the percentage and not even the status of the battery and It suggests contacting an Apple authorized centre. The girl told me I should wait for the next software update to fix this inconvenience (I was going to laugh) since I am already on IOS 11.4.1 and before the replacement the IPhone gave me all the info of my degraded battery. The Apple site says that this wording can occur if the battery is not recognized (I do not think they have mounted a battery not original to an Apple store) or if it was installed incorrectly. I did a restore settings and the problem persists.
What should I do? Has anyone happened yet? Thank you
 
Take it back to the original Apple store or a different one and tell them your issue. If they can’t fix it, they’ll give you a replacement phone. I would of never left the original store without getting it resolved in the first place..
 
Tell them to show you the battery health on their diagnostic iPad.

When I replaced the battery on an iPhone 6 in January 2018, iOS 11.3 was in beta and the battery health feature was in beta. Even though Apple replaced the battery, the capacity percentage was unchanged. It wasn’t until I updated iOS to a newer version that the capacity percentage was updated.
 
JPack said:
Tell them to show you the battery health on their diagnostic iPad.

When I replaced the battery on an iPhone 6 in January 2018, iOS 11.3 was in beta and the battery health feature was in beta. Even though Apple replaced the battery, the capacity percentage was unchanged. It wasn’t until I updated iOS to a newer version that the capacity percentage was updated.
Click to expand...
So the genius might be right that I have to wait for a software update?
 
I returned to the Apple store, but the genius told me that the battery is fine and that it has already happened with other people and have no other methods to solve this inconvenience. He advised me to wait for the iPhone to recognize the battery.
At this point, I'm thinking of installing the beta of iOS 12 to see if the software update changes anything.
 
There is some tips that could save the battery life for your reference:

1) Use Low Power Mode
2) Restrict Unimportant Notifications
3) Turn off Wi-fi if You Don't Need It
4) Do not Activate Location Service
5) Lower Screen Brightness
6) Limit Background Refresh for Applications
7) Tighten Up Auto-Lock the shortest period for your device, namely 30 seconds.
 
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