Battery replacement AT or BELOW 80%?

[contacos]

So it finally happened! Waiting what feels like a year for my Apple Watch Series 6 battery to FINALLY hit 80% (Did not move from 82 % to 80% for MONTHS), I was wondering if I can finally use AppleCare+ to get the battery replaced or does it actually have to hit 79% first? One software update actually made it go from 82% to 84% again! Such a joke

 

[Shirasaki]

iirc you don’t even Need for it to hit 80% to contact Apple. Of course they would say “above 80% so you are fine”, but if your device battery drains pretty fast, they will have to replace it. That’s what’s happening to my Apple Watch Series 4.

 

[okkibs]

It is less than. That is what it says on Apple's website.

One software update actually made it go from 82% to 84% again! Such a joke

It is a joke, the percentage is just an estimation that can go up and down momentarily anytime and isn't exactly accurate.

 

[contacos]

The guy in the support chat had no idea and just lied to me and wanted to charge me 65 EUR for a battery replacement. I was like "but I have AppleCare PLUS!" and he was like "that does not count for battery replacement. Only in the first year while you still have warranty" and I am like "huh?! that makes no sense whatsoever, that is why I got AppleCare+ in the first place" and then he just wishes me a nice week and closed the chat!

 

[FreakinEurekan]

The guy in the support chat had no idea

They were wrong, but it doesn’t really matter since you’re still at 80%. “less than eighty percent (80%)” per the T&C

Once you’re down to 79%, if you get that kind of response ask to be escalated to a Senior Advisor (which means a phone call).

 

[Shirasaki]

They were wrong, but it doesn’t really matter since you’re still at 80%. “less than eighty percent (80%)” per the T&C

Once you’re down to 79%, if you get that kind of response ask to be escalated to a Senior Advisor (which means a phone call).

This is exactly why I choose to visit Apple Store in person when possible. Remote check has so many things they can’t see compared to in person. My Apple Watch Series 4 got replaced despite seemingly 86% battery health, and tech support saw how it dropped quickly while support filing forms.

 

[BillGates1969]

The Wife's SSG S5 just went from 81%->78 % and I initiated a chat with Apple.

They ran the diagnostics and I agreed to an express replacement rather than me send it and they snd one back.

Should be coming in the net few days, all free, except the £649 hold on my CC.

 

[cubodado]

My battery was at 80% in December, waited long for it to go under but never did and a software update raised the parameter to 82%. It drains pretty fast, I am around 18 hours with some activity.

 

[BillGates1969]

The Wife's SSG S5 just went from 81%->78 % and I initiated a chat with Apple.

They ran the diagnostics and I agreed to an express replacement rather than me send it and they snd one back.

Should be coming in the net few days, all free, except the £649 hold on my CC.

Replacement watch here today...23 hours after the chat. Quite impressed with that. Looks like a 'new' SS Gold S5, wife very happy with it! I have AC+