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iPhone X Battery Replacement iPhone X?

T

theturtle

macrumors 6502a
Original poster
Aug 3, 2009
579
35
I'm bringing my iPhone X in to take advantage of the $29 battery replacement offer that is expiring at the end of the year. I was curious though, does the a battery replacement result in a brand new back glass?
Also, even if a person has AppleCare+, is it still the out of warranty $29 fee?
My biggest concern is that I go in to get the battery replaced and then after paying the $29, they consider that as one of the "incidents used"
 
Battery replacement service doesn't touch the glass back.

Unless your battery health has dropped to 80%, it will be $29.

The question is whether Apple will service a phone with broken glass. Some stores refuse battery service in this situation as they don't want to be liable for any problems post-battery service.
 
If you have a broken back, they will only service the phone by replacing the back glass too, which is the $99 one-incident-used with AppleCare+. You'll get a replacement phone. If you don't have AppleCare+ then it's probably best you don't bother bringing it to Apple since I think it'll cost like $549.

This is one of the complaints people have about Apple. That they insist on repairing everything when the customer just wants a new battery, or no repairs at all.
 
I did actually read that someone had theirs replaced under warranty as it was at 90%, read that on a post here somewhere. Not sure why or if that's common practice.
 
anubis1980 said:
I did actually read that someone had theirs replaced under warranty as it was at 90%, read that on a post here somewhere. Not sure why or if that's common practice.
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That is definitely possible. Just not likely with a cracked back glass.

Apple fixed my stuff all the time that is out of warranty. Broken fan on an out-of-warranty MacBook Pro for example. However they will refused when something else is broken though like say a cracked screen or with liquid damage.
 
alphaod said:
This is one of the complaints people have about Apple. That they insist on repairing everything when the customer just wants a new battery, or no repairs at all.
Click to expand...

I think it's a pretty reasonable policy.

Dropping an iPhone X can damage the soldering points inside the device. A battery service has a warranty of 90 days. A $29 battery repair shouldn't be a gateway to a free replacement worth $549.
 
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Just to clear some stuff up, my back glass isn't cracked, I just have a small chip on the camera lens. I was just wondering if I would get lucky and that they would replace that as well.
My battery life is at 92% percent but the $29 is going away at the end of the year and will increase to $69 so I figured it wouldn't hurt to get a new battery as I'll be using the phone till next year.
 
They might notice the chip but I don’t know if they’ll make a fuss about it. I just went through battery replacement last weekend and I can say they run a complete diagnostic on the phone and a cosmetic and basic function inspection. He then informed me my 6s was reading 92% capacity and doesn’t recommend a replacement. I told him I wanted the battery replaced regardless and he said not problem, come back in an hour the phone will be ready then. One hour later I paid $29+tax and was on my way.. My X is showing 98% so I don’t see any reason to replace the battery at his time..
 
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BugeyeSTI said:
They might notice the chip but I don’t know if they’ll make a fuss about it. I just went through battery replacement last weekend and I can say they run a complete diagnostic on the phone and a cosmetic and basic function inspection. He then informed me my 6s was reading 92% capacity and doesn’t recommend a replacement. I told him I wanted the battery replaced regardless and he said not problem, come back in an hour the phone will be ready then. One hour later I paid $29+tax and was on my way.. My X is showing 98% so I don’t see any reason to replace the battery at his time..
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Pretty much this, took my wife's 7 Plus last week to take the advantage of getting the battery replaced. They did a complete diagnostic still and inspected the phone (phone is still in great condition btw). Interesting is that the diagnostic and the battery health on the battery stat page in settings read 87% but Coconut battery on my mac read 90%. Anyways genius said battery is doing great. Well since the OS is reading it 87%, decided to just take the advantage and get it replaced.

Well after getting the battery replaced I noticed that the 7 Plus then had a stuck/dead pixel or it could have been dust and you can definitely notice even at bright light at the apple store. Wasn't sure if it was there prior or after the service, so I had to consult with my wife and that they'll put a note there to make sure that they will replace the screen at the cost of Apple and not from us. We took it in today to get the screen replaced and all was good. The specialist who brought it out stated that since it is out of warranty, it would cost $169.00. So I politely told him to review the past note on there and clearly stated that Apple would replace the screen at no cost to the customer but that Apple would be paying for it. Store manager had to override it. What a great service from Apple.
 
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I just came back from the apple store in San Jose (Oakridge mall). They checked my battery for Iphone X and said since it's at 94% and they just don't replace the battery for $29 since it's in good health. It would cost more if I wanted to replace it. I must be doing something wrong??
 
Well, I won't go to the Oakridge store, then. Nice to live in an area that has seven Apple stores within a half hour—if I exclude Oakridge, it's six within 20 minutes of me.

My wife's iPhone 7 is at 94% but my 7+ and daughter's 7 are under 90%. All are over 2 years old. Since my daughter is complaining about battery life, I will get a little bent if I can't get hers replaced for the $29 price.

I wasn't planning on replacing my wife's. Mine... not a big deal but I figure that a new battery will add to the resale when I go to sell it later this month now that I've replaced it with an Xs.
 
Earsly said:
I just came back from the apple store in San Jose (Oakridge mall). They checked my battery for Iphone X and said since it's at 94% and they just don't replace the battery for $29 since it's in good health. It would cost more if I wanted to replace it. I must be doing something wrong??
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I'm pretty sure they wanted to turn you away because it's going a little excessive.

When they ring you up, there is no way to set the price to be higher than $29. Either it's "in warranty" so free, or out-of-warranty so $29 plus tax.
 
Earsly said:
I just came back from the apple store in San Jose (Oakridge mall). They checked my battery for Iphone X and said since it's at 94% and they just don't replace the battery for $29 since it's in good health. It would cost more if I wanted to replace it. I must be doing something wrong??
Click to expand...

mikehalloran said:
Well, I won't go to the Oakridge store, then. Nice to live in an area that has seven Apple stores within a half hour—if I exclude Oakridge, it's six within 20 minutes of me.

My wife's iPhone 7 is at 94% but my 7+ and daughter's 7 are under 90%. All are over 2 years old. Since my daughter is complaining about battery life, I will get a little bent if I can't get hers replaced for the $29 price.

I wasn't planning on replacing my wife's. Mine... not a big deal but I figure that a new battery will add to the resale when I go to sell it later this month now that I've replaced it with an Xs.
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They should be replacing even if the battery seems fine: https://www.macrumors.com/2018/01/02/apple-replaces-iphone-batteries-that-pass-tests/
 
My iPhone X is almost 11 months old - battery was at 89%, 300 cycles. Right away they told me it would be free as i'm still within the 1 year warranty period (no cost for the speaker replacement either). No issues, no questions. Took about 90 minutes.

Same time I was picking up, another guy got a "white box" replacement as his 6S would not turn back on after the battery replacement. Always back up first!
 
I have an appointment to replace the battery in my X next Saturday. Battery health is currently at 90% and will have it at least another year so $29 for a new battery is a no brainer.
 
Go get your new batteries people.

I took my 8 plus in for one.

I was going to pay them for a new screen because mine was scratched.

Something broke when they took it apart, and they gave me a new 8 plus.

Ended up with a new phone for $29.

The apple store guy tried to dissuade me from getting a new battery, but if you insist they won't say no.
 
CanucksRock said:
My iPhone X is almost 11 months old - battery was at 89%, 300 cycles. Right away they told me it would be free as i'm still within the 1 year warranty period (no cost for the speaker replacement either). No issues, no questions. Took about 90 minutes.

Same time I was picking up, another guy got a "white box" replacement as his 6S would not turn back on after the battery replacement. Always back up first!
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Did you end up getting your iPhone X battery replaced? I went in and got quoted $29 + $59 for the speakers as replacing the battery will damage the speakers as well.
 
C-Dub said:
Did you end up getting your iPhone X battery replaced? I went in and got quoted $29 + $59 for the speakers as replacing the battery will damage the speakers as well.
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If they need to replace something else in relation to the battery replacement that's on them as your speakers aren't damaged and you aren't asking them to replace them.
 
C DM said:
If they need to replace something else in relation to the battery replacement that's on them as your speakers aren't damaged and you aren't asking them to replace them.
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Thanks. I think I’ll go in again and protest the extra charge they’re asking beyond the $29 quoted.
They claim battery replacement is $29, but that requires removing the speaker which which is unrepairable.
 
C-Dub said:
Thanks. I think I’ll go in again and protest the extra charge they’re asking beyond the $29 quoted.
They claim battery replacement is $29, but that requires removing the speaker which which is unrepairable.
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That may very well be the case with the iPhone X given its design, but that is just supposed to be part of their battery replacement process for the X (and part of the battery replacement price). As I recall, their web site doesn't call out different/special pricing or additional charges for some devices in relation to battery replacement.
 
C-Dub said:
Did you end up getting your iPhone X battery replaced? I went in and got quoted $29 + $59 for the speakers as replacing the battery will damage the speakers as well.
Click to expand...

That’s ridiculous, that is just an Apple Store trying to deter you from taking advantage of the cheaper battery replacement. They are well aware of the replacement program and the cost of the speaker is not part of it.

I had my battery replaced last weekend. The employee acted surprised that i would want to replace an iPhone X battery so soon, ran a diagnostic and tried to basically convince me not to have it replaced for a good 5 minutes. I just kept saying I wanted it replaced and then he finally said “Yea, I did the same with my X”. So then stop trying to convince me not to do it lol
 
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