Battery suddenly dead, stuck at 0%, condition: replace now

[ahoydecoy]

I have one of the first 2016 MacBook Pros.

It's behaved beautifully until today. Everything was running fine this morning, but I closed it for a few hours and when I came back it took a while to turn back on as if it had crashed.

I noticed the battery was 0% and eventually that it wasn't charging and it now says the condition is replace now.

Is there any chance it's some sort of error? I ran a test recently (maybe 4 or 5 months ago) and my capacity was 88% or something. Now it's 0.

My battery is at 413 cycles, which I don't feel is too bad.

Obviously stores are now closed for the time being, as is my nearest licensed repair place. The good news is I'm not working on the move at the moment, but having to be plugged in and being careful not to let the lead fall out lest it crash in the middle of my work, is not ideal.

I don't think I have any choice but to wait out the current situation and then pay for a replacement, but just wanted to see if this is some sort of known issue that can be fixed on a software level.

 

[chscag]

When the Apple stores re-open, make a genius bar appointment and take it on in. With only 413 cycles on the battery, Apple might replace it for free. Stay away from third party battery replacements. If you're getting the "replace now" error, there's nothing with software that can fix it. Keep it on AC power until you can get the battery replaced by Apple.

 

[eric89074]

Try resetting the SMC. It only takes a moment and if you're lucky it will fix the battery issues.

Reset the SMC of your Mac - Apple Support

The SMC is responsible for managing power on your Mac. Resetting it can resolve certain uncommon issues related to power or thermal management.

support.apple.com

Also I'm curious what the system report showed for how much of the original capacity the battery had left.

 

[elite953]

I also had that issue with my macbook pro 2015 few months ago. It was not turning ON at all even plugged with charger for hours.
Try resetting SMC and NVRAM couple of times and thing will start definitely. keep trying and it will work 100%

 

[ahoydecoy]

Try resetting the SMC. It only takes a moment and if you're lucky it will fix the battery issues.

Reset the SMC of your Mac - Apple Support

The SMC is responsible for managing power on your Mac. Resetting it can resolve certain uncommon issues related to power or thermal management.

support.apple.com

Also I'm curious what the system report showed for how much of the original capacity the battery had left.

Thanks all. How can I tell if I successfully reset the SMC? I tried, and then my laptop wouldn't respond/turn on for a few minutes, and when it did everything seemed the same.

 

[elite953]

Thanks all. How can I tell if I successfully reset the SMC? I tried, and then my laptop wouldn't respond/turn on for a few minutes, and when it did everything seemed the same.

has your laptop started ?

 

[eric89074]

Thanks all. How can I tell if I successfully reset the SMC? I tried, and then my laptop wouldn't respond/turn on for a few minutes, and when it did everything seemed the same.

When you reset the SMC on a macbook with a USB C charger you’ll hear the sound an iPhone makes when you plug in the lightning cable. After you reset it are you still getting the replace battery message?