Best Buy Store Exchange & Return Policy
To exchange or return an item purchased in one of our stores, bring the item to any Best Buy store. Please follow these guidelines:
Exchange and Return Period
Exchange or return your item anytime from the original purchase date within the timeframe below:
14 days for computers, monitors, projectors, camcorders, digital cameras, iPads, tablets and radar detectors
30 days for all other products
45 days for all products for Reward Zone Program Premier Silver members*
*If you are returning a mobile phone or device with a plan, Best Buy is not responsible for carrier charges incurred after the carrier's 30-day cancellation period.
Non-Returnable Items
Some items cannot be returned, including:
Labor, delivery and/or installation services
Pre-paid cards such as music, photo, video or phone cards
Digital content (e.g. music downloads from Napster)
Pitch In™ Card contributions
Consumable items such as food, drink and batteries
Items that are damaged or abused
Items that are missing accessories, such as remote controls, cords and cables
Etched or otherwise personalized items
Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund