I went to best buy today. Picked up my gold iPhone 6 plus using the online tracker. I had paid my $424+tax pre-order on my debit card and had signed all the computer contract stuff. The guy opens the phone takes it out of the package and clicks the button on the computer to activate and all if a sudden he starts saying" no, ugh Oh, oh my gosh". He ask me to check my phone to see if sprint had taken the money and of course they had.
Then he tells me his computer errored out when he clicked to activate the phone! I was on the easy pay plan, so he starts making calls. First calls sprint, they can't do anything, then calls best buy management nothing. Then he calls best buy tech support. So they can't return my money. I can't take the phone. They keep offering up sorry apologies, but nothing can be done. They say the only thing we can do is repeat the transaction, I don't have the funds in the account at the moment to repeat nor do I trust that the error won't happen again. They call my bank BOA and ask them to release the funds. No they say the order is processing.... Call sprint.he calls Sprint again they can't do anything. The manager calls sprint back to cancel the transaction. He says it will be 72hrs before I get my refund. Probably Monday. I'm livid, all they do is apologize. I drove over an hour and a half after working a 13hr nightshift to the store. To pick up the phone. Then waited in the parking lot for another hour for the store to open. The best the geek squad/mobile supervisor can offer is to have the phone transfered to my local best buy so we can try the transaction again on Saturday. At this point I give up.
Then he tells me his computer errored out when he clicked to activate the phone! I was on the easy pay plan, so he starts making calls. First calls sprint, they can't do anything, then calls best buy management nothing. Then he calls best buy tech support. So they can't return my money. I can't take the phone. They keep offering up sorry apologies, but nothing can be done. They say the only thing we can do is repeat the transaction, I don't have the funds in the account at the moment to repeat nor do I trust that the error won't happen again. They call my bank BOA and ask them to release the funds. No they say the order is processing.... Call sprint.he calls Sprint again they can't do anything. The manager calls sprint back to cancel the transaction. He says it will be 72hrs before I get my refund. Probably Monday. I'm livid, all they do is apologize. I drove over an hour and a half after working a 13hr nightshift to the store. To pick up the phone. Then waited in the parking lot for another hour for the store to open. The best the geek squad/mobile supervisor can offer is to have the phone transfered to my local best buy so we can try the transaction again on Saturday. At this point I give up.
