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Best Buy warranty vs. Apple Care for iPod

I

imnotquitesure

macrumors member
Original poster
Jun 21, 2004
42
0
Once the new iPod is in stock I want to get one. I don't have an Apple Store close, so my options are order it online or go to Best Buy. I want to protect the investment, should I get the Best Buy warranty or Apple care. Can you physically take the iPod back at Best Buy or do you call a number and mail it off? Does anyone know the pros and cons of each? I here the Best Buy deal is pretty sweet.
Thanks.
 
imnotquitesure said:
Once the new iPod is in stock I want to get one. I don't have an Apple Store close, so my options are order it online or go to Best Buy. I want to protect the investment, should I get the Best Buy warranty or Apple care. Can you physically take the iPod back at Best Buy or do you call a number and mail it off? Does anyone know the pros and cons of each? I here the Best Buy deal is pretty sweet.
Thanks.
Click to expand...

All I know is that my friends swear by Best Buy's warranty. You can take it in to a store too.
And if your iPod breaks and they've upgraded them, the can be finagled into giving you the new model.
 
Apple care is worthless, it doesnt cover damage. I would get the Best Buy warranty or get nothing. Im getting nothing :D
 
Best Buy's warranty doesn't cover most damage either, read the contract before you sign it. If they do to you what they did to me, when I got the warranty for my stereo, it doesn't cover all damage like they claim and they didn't show me the actual condition until after I paid for the warranty already.
 
I am not a big fan of Best Buy. Yet I did buy my iPod from them so as to get the Best Buy Plan. We have bought two iPods so far through Best Buy both with warranties. And both of us have had our iPods replaced (battery issues).
 
I don't know about their plan for iPods, but for cellphones it's a sweet deal. They will replace the phone if it "mysteriously" stops working... when you take it in to get a new one, they will ask you what's wrong with it, but for the 7 phones that I've replaced, they've never actually checked... they just give me a new one. Now, all 7 of the phones had faulty screens (Samsung A460 flip-style phone), but it's basically a "no questions asked" policy for cellphones.

Perhaps it's the same for iPods?
 
michaelrjohnson said:
I don't know about their plan for iPods, but for cellphones it's a sweet deal. They will replace the phone if it "mysteriously" stops working... when you take it in to get a new one, they will ask you what's wrong with it, but for the 7 phones that I've replaced, they've never actually checked... they just give me a new one. Now, all 7 of the phones had faulty screens (Samsung A460 flip-style phone), but it's basically a "no questions asked" policy for cellphones.

Perhaps it's the same for iPods?
Click to expand...

Pretty much. Though in the DC area the techs have to look at any product that is under plan to OK the replacement.
 
Chip NoVaMac said:
Pretty much. Though in the DC area the techs have to look at any product that is under plan to OK the replacement.
Click to expand...

Hm. Interesting. Perhaps this might be worth checking into! Thanks!
 
Chip NoVaMac said:
What do you mean by this?

Also you can "return" the warranty plan within what ever period the equipment has.
Click to expand...

I mean that I was being a stupid customer and taking everything the salesperson said at face value. I didn't bother reading the entire T&C, if i had, i would have seen that about 1/4th of the salesperson said wasn't exactly true.

Also, I wasn't given the T&C to read before I sign and paid for everything, but I couldn't prove that... other than making a huge stink during a busy time, there's nothing I could have done about it.

Also, by the time I figured out that I could return it, it was too late.
 
michaelrjohnson said:
I don't know about their plan for iPods, but for cellphones it's a sweet deal. They will replace the phone if it "mysteriously" stops working... when you take it in to get a new one, they will ask you what's wrong with it, but for the 7 phones that I've replaced, they've never actually checked... they just give me a new one. Now, all 7 of the phones had faulty screens (Samsung A460 flip-style phone), but it's basically a "no questions asked" policy for cellphones.

Perhaps it's the same for iPods?
Click to expand...

Funny.. you guys must have a different service, or the Bestbuy where i originally got my phone are aholes...my screen died, and they told me that it wasn't covered.. and im SOL... i spoke to the manager, and they offered me a new battery.. wow.. new battery, and no screen... and the broken antena.. "Sorry, that's not covered".
 
general it is easier to pull a fast one on Best buy dealing with warrentes. Most of time the employees just dont care enough to bother checking everything and to see if you are telling the truth. Plus you are there to argue with them making it even more diffecult. People at apple who check on it do not have to put up with you in person therefor they are more likely to make sure that what you are saying is the turth and so on
 
krimson said:
Funny.. you guys must have a different service, or the Bestbuy where i originally got my phone are aholes...my screen died, and they told me that it wasn't covered.. and im SOL... i spoke to the manager, and they offered me a new battery.. wow.. new battery, and no screen... and the broken antena.. "Sorry, that's not covered".
Click to expand...

Well, I feel your pain. We have had some other difficulties with Best Buy's warranty plans. It's not worth going into detail right now, but let's just say it involved the Store Employees, Management, Best Buy Corporate, Warranty wording, and a month of haggling. Sorry to hear about your luck :(
 
My friend had a Toshiba Laptop and he also bought the best buy warranty with it. After 11 months, the screen suddenly died. Best buy replaced the laptop with the latest laptop from Toshiba, with higher RAM and Hard disk, without any extra charge. They also gave him option for superdrive for 150$ more. And he took it too.
I have no experience with either Apple care or Best Buy, but Best Buy seems pretty good.
 
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