My University decided to migrate everyone from Gmail to Microsoft 365... which is great, except that the migration process for those who'd used their uni email address to sign up for free Office 365 seems to have caused all sorts of issues!
Essentially, the email address of my old account was changed to a throwaway and a new account was created using the email address... OneNote didn't like that at all (I had to close and redownload all of my notebooks in order to transfer the contents to my new account) but the big sticking point now is that the new account signs in successfully and everything works, but this isn't persistent across restarts or even quitting the program. Essentially, I'm logged out every time I quit onenote and am prompted to sign in. The rest of the office suite also tells me my new account isn't signed in yet upon every restart.
I already had to do some keychain entry deletion in order to make onedrive work with the new account. I have a feeling for this issue it's something deeper - but aside from the time taken to redownload everything (and re-customise my settings in each app) I don't see many downsides to nuking everything and redownloading all of the apps from the app store. The question is - what's the best way to go about it?
edit: found the info myself which did indeed solve the problems - along with a horrible memory leak that'd showed up in Microsoft To Do.
support.microsoft.com
Essentially, the email address of my old account was changed to a throwaway and a new account was created using the email address... OneNote didn't like that at all (I had to close and redownload all of my notebooks in order to transfer the contents to my new account) but the big sticking point now is that the new account signs in successfully and everything works, but this isn't persistent across restarts or even quitting the program. Essentially, I'm logged out every time I quit onenote and am prompted to sign in. The rest of the office suite also tells me my new account isn't signed in yet upon every restart.
I already had to do some keychain entry deletion in order to make onedrive work with the new account. I have a feeling for this issue it's something deeper - but aside from the time taken to redownload everything (and re-customise my settings in each app) I don't see many downsides to nuking everything and redownloading all of the apps from the app store. The question is - what's the best way to go about it?
edit: found the info myself which did indeed solve the problems - along with a horrible memory leak that'd showed up in Microsoft To Do.
Troubleshoot Office for Mac issues by completely uninstalling before you reinstall - Microsoft Support
To completely uninstall Office for Mac you must remove the applications, supporting files, and keychain entries, plus any icons you've added to the Dock. Once you've removed everything, empty the Trash and restart your Mac to complete the process.
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