Hi everyone. Hope all is well. My mom just picked up a iphone 11 att. She is having issues when she is on a call and tries to hang up the screen is black. So can't hang up. This is on a call not on speaker. I assume it's something with the proximity sensor. Although I could be wrong.
We had a screen protector on thinking maybe that would cause an issue. So took it off. Same thing. Put another one on and same issue. Have also tried turning off the raise to wake option as I read it solved the issues for some. Didn't work. Has anyone else had this problem? If she has to take the phone back would she go to att or apple? Thank you in advance.
We had a screen protector on thinking maybe that would cause an issue. So took it off. Same thing. Put another one on and same issue. Have also tried turning off the raise to wake option as I read it solved the issues for some. Didn't work. Has anyone else had this problem? If she has to take the phone back would she go to att or apple? Thank you in advance.