Brand new eMac ... DOA!?!

[skymaXimus]

So I buy two 1ghz eMacs for the church/school that I work at. I bring them home and set the 1st one up. All is going great, then 1/2 way through the initialization process the screen starts to wobble like its trying to degause. Then it stops for a few seconds and then starts again, but this time it doesn't stop. So, hardly able to see, I manage my way through the whole 1st time into OSX setup and into SYS Prefs to displays. Change the resolution, but it still doesn't stop shaking, then *poof*, the screen does like on an older tv when you turn it off. It hasn't come back sence. I turned it off and booted w/ cmd+opt+p+r to reset the PRAM, but that didn't help. It will boot up, but just no screen. I don't have the doggle to connect an external monitor to confirm that it has booted. I have a 12" PowerBook, and can use that doggle, but I left it (the doggle) at work today.
I bought the machine at CompUSA. Should I try and call AppleCare tonight, or just take the machine back and see if they'll swap it out at CompUSA?
Is there something that I might be missing?
<edit>P.S. the 2nd eMac is working great and I'm posting from it right now.</edit>

 

[Sun Baked]

Look at What is Apple’s sales and refunds policy

It says...

Dead On Arrival (DOA)

Product: System Failure Out of the Box
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Apple Care Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. Apple Care Technical Support will determine whether the product is DOA and offer you the following options:

* Replacement: The same product that you ordered will be shipped to you at Apple's expense. An Apple Store Sales Support representative will contact you within 24 hours of your call with the replacement product delivery time and the procedure for returning the DOA product.
* Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by Apple Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.

* DOA Terms and Conditions
o This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Consumer Store. As new products are offered, Apple reserves the right to determine whether or not this policy applies.
o This DOA policy does not apply to third-party products that do not bear the Apple brand name. You may call the manufacturer directly with any third-party product issues.
o If the product is deemed DOA by Apple Care Technical Support more than 30 calendar days after the invoice date, Apple's standard product warranty will apply.
o If the product is deemed by Apple Care Technical Support NOT to be DOA, Apple's standard product warranty will apply.
o Shipping will be arranged at Apple's expense for all products determined by Apple Care Technical Support to be DOA.

Apple reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Apple may impose a $400 handling fee.

 

[QCassidy352]

with all due respect to Sun Baked, and to Apple's DOA policy, I would say absolutely do not go through Apple with this one. *Take it back to CompUSA and exchange it immediately.*

My brother got a FP imac at Microcenter a while ago, and when we set it up, it turned on, crashed, and then absolutely would not reboot, even after we followed all of the advice from an applecare tech. He advised that we send it in... I just thanked him for his time, hung up, and took it back to Microcenter, where they promptly gave us a new one that is working great to this day.

Don't start some long, drawn out repair/ replace mail in process with Apple. CompUSA has an obligation to sell working products, and I seriously doubt that they will give you any sort of hard time at all with an exchange.

This machine is defective. You paid for a brand new, non-refurbished emac, and that is what you should get. I really would not get in to any mail-ins or repair attempts with Apple on this one.

 

[skymaXimus]

Thanks for the advice. I took it back to CompUSA today and they swapped it for me on the spot.