iPhone 11 Brand New iPhone 11 Random Black Screen on Lock Screen

[Cihat Durbak]

I bought my iPhone 11 today. Set it up, used it for a couple of hours. It was on idle for about 15-20 minutes. I pressed the power button couple of times, no response. Touched it to wake up pressed the power button again and my lock screen was there but instead of my wallpaper I saw a black screen.Then it went back to normal after a few seconds. (No response situation lasted about 10 seconds or so)Is it a hardware problem or a system-related glitch? I looked for the problem but people were generally telling that their phone wouldn’t open. My phone opened normally through the lock screen.

 

[akash.nu]

I see this happen from time to time. It’s just w software glitch imo.

 

[Apple_Robert]

Wipe the phone and set up as new. If the problem continues, contact Apple and see about a return and purchase another. It very well could be software glitch related that a reinstall fixes or a OS bug. However, with a brand new phone and a return window, you don’t want to assume.

 

[GenaBorunda]

Hello.

I've been using this phone for about 15 days. Everything was just great until tomorrow.

It was shiny day and I had auto-brightness on, so I noticed when brightness was on 100 percent, after 2-3 minutes using safari my screen became hot in the bottom side, near dynamics and lighting port. Top of the screen was cool like a glass of beer. I was trying hard to find any info about it, but no related topics about screen getting hot.

Anyone got the same issue or I need go to service before it's not to late?

 

[Cihat Durbak]

If it occurs again, I’ll do as you suggest. The day following the post day, the problem didn’t repeat
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Wipe the phone and set up as new. If the problem continues, contact Apple and see about a return and purchase another. It very well could be software glitch related that a reinstall fixes or a OS bug. However, with a brand new phone and a return window, you don’t want to assume.