I have a 2018 MBA that I purchased from Apple Refurbished back in August (lots of reasons to buy an older machine, mainly cost).
It was a huge learning curve from my 2012 MBP (both software - with the T2 chip and hardware) and while the keyboard felt different, I just thought that was part of the 'new design.' My left Command key always seemed a little looser than the other keys, but I just thought that was because it was a refurb.
Fast-forward to June. By this point, the command key was so loose, I could lift it up (and even see the membrane), and it didn't always acknowledge when I clicked it, etc. So I do research and find that these are "known issues", but you know, as a new purchase, they don't actually tell you about all these issues or that there are ongoing replacement programs. UGH!
So, on Monday, I took it to the Apple store and the Genius said that the key had some broken clips and probably had been for some time, but due to the replacement program, they would fix it for free (since there was no water damage, etc). Luckily, the Genius confirmed the coverage for keyboards is 4 years from date of purchase, not age of computer (so I still have over 3 years left, yay).
Okay, fine. They had to mail it in and I got it back yesterday (so ~48 hours total without it (mid-day Monday - mid-day yesterday), not bad since they sent it to TN, and I had my old MBP to use). On the upside, wow, I had no idea the T2 was THAT much faster! Working on my 2012 machine felt like it took ages to do anything.
Why am I posting? Because this NEW keyboard feels different to the first one! (In fact, the 'spring back' feels more like my MPB 2012 did, which had scissor style keys, obviously) So how do I know what they put in here? I've read that for MBP, they've been putting in the 2019 keyboards (still butterfly), but what about MBA 2018? Did they upgrade this to the 2019 keyboard too? Or was I really lucky and they put in the 2020 MBA keyboard (which went back to scissors)?
There's a serial number in the hardware profile, which before I think just said all 0s, but when I search for it, nothing comes up.
Any help would be great, because I'm just curious.
TIA!
It was a huge learning curve from my 2012 MBP (both software - with the T2 chip and hardware) and while the keyboard felt different, I just thought that was part of the 'new design.' My left Command key always seemed a little looser than the other keys, but I just thought that was because it was a refurb.
Fast-forward to June. By this point, the command key was so loose, I could lift it up (and even see the membrane), and it didn't always acknowledge when I clicked it, etc. So I do research and find that these are "known issues", but you know, as a new purchase, they don't actually tell you about all these issues or that there are ongoing replacement programs. UGH!
So, on Monday, I took it to the Apple store and the Genius said that the key had some broken clips and probably had been for some time, but due to the replacement program, they would fix it for free (since there was no water damage, etc). Luckily, the Genius confirmed the coverage for keyboards is 4 years from date of purchase, not age of computer (so I still have over 3 years left, yay).
Okay, fine. They had to mail it in and I got it back yesterday (so ~48 hours total without it (mid-day Monday - mid-day yesterday), not bad since they sent it to TN, and I had my old MBP to use). On the upside, wow, I had no idea the T2 was THAT much faster! Working on my 2012 machine felt like it took ages to do anything.
Why am I posting? Because this NEW keyboard feels different to the first one! (In fact, the 'spring back' feels more like my MPB 2012 did, which had scissor style keys, obviously) So how do I know what they put in here? I've read that for MBP, they've been putting in the 2019 keyboards (still butterfly), but what about MBA 2018? Did they upgrade this to the 2019 keyboard too? Or was I really lucky and they put in the 2020 MBA keyboard (which went back to scissors)?
There's a serial number in the hardware profile, which before I think just said all 0s, but when I search for it, nothing comes up.
Any help would be great, because I'm just curious.
TIA!
