I would like to purchase a Macbook Pro from amazon.com since its cheaper, but I want to make sure I won't encounter any problems down the road. I've read someone's post on here that said if there is a problem with the MBP, apple will service it and fix the problem since it's under warranty. However, if it needs to be replaced, they won't replace it since you didn't buy it directly from them. Is this true?
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buying MBP from amazon ok?
- Thread starter markp9114
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I have purchased 2 macbook pros from amazon. They will service the computers. If the computer needs to be repaired multiple times for the same issue they will replace the computer. You will not be given a new on on the spot like you would if you purchased it at the b&m store. They will either ship the replacement to you or to the store. I have had one of the computers purchased on amazon replaced and 1 more video card failure and they will replace the second. But if you buy the computer and 10 days or so later a new one comes out they will send you to amazon.
Not sure how you can base your buying a MBP on the event that it *might* fail?
Over guessing what could go wrong? You are worried that if in the .0000001% chance it fails more than 3 times you cant just walk into an apple store and get a new one?
Does that sound right?
If you want to avoid any of those issues, I would just get Applecare.
I have bought many Macs from Amazon and Macconnection, without any problems, since they are Apple authorized. One one of them ever had an issue, my wifes MB drive died about 6 months in. took it to the apple store and got a new one in 20 minutes... they never asked me where I bought it.
Over guessing what could go wrong? You are worried that if in the .0000001% chance it fails more than 3 times you cant just walk into an apple store and get a new one?
Does that sound right?
If you want to avoid any of those issues, I would just get Applecare.
I have bought many Macs from Amazon and Macconnection, without any problems, since they are Apple authorized. One one of them ever had an issue, my wifes MB drive died about 6 months in. took it to the apple store and got a new one in 20 minutes... they never asked me where I bought it.
I think it is perfectly reasonable to be concerned about any purchases failing..especially with an expensive apple product. I'm like that with any purchases, because YES I am concerned about that 5% chance it might fail. I want the safety of knowing that if it DOES fail, it will be fixed or replaced if need be.
I will get Applecare near the end of my first year. If something fails and I get a faulty MBP, it will be under warranty the first year. Will it get replaced if it needs to be if I bought from amazon? According to the hodgepodge of opinions on here, it may or may not.
oh and some of us aren't blessed to have apple stores next to our house. The closet one is 4+ hours away...
Here are the differences between buying from Best Buy and Amazon:
Apple will still service your computer as if you bought it from them, you now just have an additional route to help you solve any DOA problems with.
- You can return your computer directly to Best Buy
- Best Buy will replace your computer in store
- Amazon has been known to sometimes give customers upgrades when they have problems with their orders
- Most will (illegally) not pay taxes on their Amazon purchases
Apple will still service your computer as if you bought it from them, you now just have an additional route to help you solve any DOA problems with.
It has to fail at *least* 3 times before it can be considered for replacement.
Maybe this could all be solved with a quick call to Apple?
1-800-MY-APPLE
Let us all know what they say.
Maybe this could all be solved with a quick call to Apple?
1-800-MY-APPLE
Let us all know what they say.
That's just the written policy. plenty of times Apple will replace DOA computers before three times, Amazon will too. OP given that you are not near an Apple Store, buying from Amazon seems to make some bit of sense as you will have two customer service teams that can replace your computer. Once again, there is an extreme majority that seems to suggest you aren't going to have the problems DOA. As for the problems in the first year, buying from Amazon makes no difference, you are going to have to either mail it to Apple or bring it to a store for anything to happen. Perhaps your credit card might be able to do something quicker, but I would doubt it.