Bypassing Remote Management

[SlinkyTopHeavyBottom]

Hi,

I bought a late 2017 15" MBP, while giving it a reinstall I noticed that it was previously owned by 'Klarna Bank AB'. I live in The Netherlands and have no affiliation with any swedish company whatsoever! It said that it was Remote Management and I had to login with LDAP credentials. Which I obviously don't have! I tried bypassing it by re-reinstalling it, turn off Wi-Fi and continue setup. But it said it NEEDED to connect to the internet in order to install a "critical software-update". So I did and it came back to the same MDM screen again.

I am trying to see if I can get some information about the first owner, but it's a bit more complicated given the fact I am the 3rd owner.

Is there any other way I can bypass this screen, continue setup and then maybe later disable remote management?

All help will be greatly appreciated!

Thanks in advance!
-Lars

 

[chrfr]

Hi,

I bought a late 2017 15" MBP, while giving it a reinstall I noticed that it was previously owned by 'Klarna Bank AB'. I live in The Netherlands and have no affiliation with any swedish company whatsoever! It said that it was Remote Management and I had to login with LDAP credentials. Which I obviously don't have! I tried bypassing it by re-reinstalling it, turn off Wi-Fi and continue setup. But it said it NEEDED to connect to the internet in order to install a "critical software-update". So I did and it came back to the same MDM screen again.

I am trying to see if I can get some information about the first owner, but it's a bit more complicated given the fact I am the 3rd owner.

Is there any other way I can bypass this screen, continue setup and then maybe later disable remote management?

All help will be greatly appreciated!

Thanks in advance!
-Lars

You need to try to contact the bank to try to get them to remove the computer from their system but only they can remove it from that system. There's a non-zero possibility that the computer is stolen.

 

[BrianBaughn]

It would be bad to turn it on one day and watch it be remotely erased.

 

[hg.wells]

I would try and contact the person you brought it from, as BrianBaughn said if it has remote management enabled it could be wiped at any time.

This does sound like a potentially stolen laptop sadly.

 

[SlinkyTopHeavyBottom]

For the record: I bought it second hand from someone from Hungary (later found out he was Ukranian but whatever) and the owner before him was "supposed to be" the first owner. So yeah it could very well be stolen. I don't know. I told him if I don't get any useful information I want my money back. Seems fair right?

 

[chrfr]

For the record: I bought it second hand from someone from Hungary (later found out he was Ukranian but whatever) and the owner before him was "supposed to be" the first owner. So yeah it could very well be stolen. I don't know. I told him if I don't get any useful information I want my money back. Seems fair right?

If you have the opportunity to return the computer for a refund, do so. The chances that this can be resolved by the seller are very slim.

 

[adrianlondon]

Maybe something here helps. I skim-read it but found it confusing, so no guarantees it's helpful

Mobile Device Management Settings for IT

This content has moved.

support.apple.com

 

[chrfr]

Maybe something here helps. I skim-read it but found it confusing, so no guarantees it's helpful

Mobile Device Management Settings for IT

This content has moved.

support.apple.com

That gives some of the details but the key part is that the original owner of the computer needs to remove it from their management system. It's not something Apple or another user can do.