I decided to cancel only my TV service tonight and keep my Internet service from my local cable company and I used their online chat feature to speak to a rep. At first everything was going well until the gal told me I had to wait for a tech to show and gave me a 9 hour window of being available. Every time I had a tech out previously, they gave me a 3 hour window for the appt.
Before we got that far she politely offered me a $50 credit for one month to keep the TV service and I thought about it for a minute but decided to cancel anyway. I hardly watch TV and was paying a lot for something I didn't use much. Because I had a two service bundle (TV + Internet) and am canceling one of them, the Internet service went up to the full amount with no discount. But I'll still be saving money. My bill was about $117 per month and now it will be $76.99 for 25mbps down and 3mbps up.
Anyway after nicely pressing the issue of narrowing down the appt. time, she did the Internet equivalent of hanging up on me! Here is the exchange below. I changed my name and info for my privacy's sake:
To be fair, I could have dropped it off at the local office, but I don't want to do that as the nearest one is two cities away from me and I am trying to conserve as much fuel as possible by not driving. Also, they could argue that they wouldn't narrow down the time any better because I was canceling service, but yet I am remaining a customer of theirs.
I dunno... it seems rather rude to me.
Before we got that far she politely offered me a $50 credit for one month to keep the TV service and I thought about it for a minute but decided to cancel anyway. I hardly watch TV and was paying a lot for something I didn't use much. Because I had a two service bundle (TV + Internet) and am canceling one of them, the Internet service went up to the full amount with no discount. But I'll still be saving money. My bill was about $117 per month and now it will be $76.99 for 25mbps down and 3mbps up.
Anyway after nicely pressing the issue of narrowing down the appt. time, she did the Internet equivalent of hanging up on me! Here is the exchange below. I changed my name and info for my privacy's sake:
To be fair, I could have dropped it off at the local office, but I don't want to do that as the nearest one is two cities away from me and I am trying to conserve as much fuel as possible by not driving. Also, they could argue that they wouldn't narrow down the time any better because I was canceling service, but yet I am remaining a customer of theirs.
I dunno... it seems rather rude to me.