Cable Modem/Router Issues

[mwpeters8182]

Hey Everyone,

My girlfriend recently moved into a new apartment, and switched from DSL to Cable, because of a package deal they had. She connected her computer, and set up the router (SMC Wireless). Here's the odd thing. When her computer is connected via cable to the router, it works perfectly. However, when she's on wireless, she gets the LAN, but she can't get the internet. Does anyone know what's going on or how to fix it? She's a bit far away and i'm heading up there in a week, so I figure i'll get it fixed.

Without seeing it, my guess is it's a MAC address problem, but then again, I really don't know a ton about networking.

MP

 

[emw]

Your assumption seems to be on target. Check out pages 34-36 of the SMC Wireless Barricade user manual.

 

[mwpeters8182]

Thanks for the info - I completely forgot that I could have gotten the manual online, and she has the printed one.

However, I'm not sure this is what i'm looking for. The pages you mentioned seem to talk about not letting the cards access the network through the router. Her wireless can do this, it just won't get on the internet - which is why i think the problem might be with how the cable company authorizes everything. The settings hadn't changed from when she was using DSL, so one of the MACs shouldn't be locked out of the router. I'll make sure to look at this though.

 

[MisterMe]

Thanks for the info - I completely forgot that I could have gotten the manual online, and she has the printed one.

However, I'm not sure this is what i'm looking for. The pages you mentioned seem to talk about not letting the cards access the network through the router. Her wireless can do this, it just won't get on the internet - which is why i think the problem might be with how the cable company authorizes everything. The settings hadn't changed from when she was using DSL, so one of the MACs shouldn't be locked out of the router. I'll make sure to look at this though.

If your girlfriend was accessing her DSL line via PPPoE, then her settings may have to change. To access the Internet via cable modem, the router should connect to the cable modem via DHCP. The compter should connect to the router via DHCP.

 

[mwpeters8182]

Sorry, wasn't clear -- that was the only change that was made. She can access the internet through the router, but just over ethernet, not wireless. I'm sure i'll have a fun time fighting with it when i get there

MP

 

[emw]

Thanks for the info - I completely forgot that I could have gotten the manual online, and she has the printed one.

However, I'm not sure this is what i'm looking for. The pages you mentioned seem to talk about not letting the cards access the network through the router. Her wireless can do this, it just won't get on the internet - which is why i think the problem might be with how the cable company authorizes everything. The settings hadn't changed from when she was using DSL, so one of the MACs shouldn't be locked out of the router. I'll make sure to look at this though.

From page 34:

When a wireless client CAN "Associate" to the wireless LAN, but CAN NOT "Connect" to the Wireless Barricade, it means that it CAN:

1. Communicate with others clients on the wireless LAN

But CAN NOT:
1. Communicate with any clients on the wired LAN
2. Connect to the Internet
3. Use the Print Server function
4. Use the Wireless Barricade’s Web configuration

Association control has no effect on wired clients.

It looks like she can associate to the Wireless LAN but cannot connect to the Barricade.

Seems like the fix would be to go to the MAC Address Control section on the router and uncheck "Enable."