Can previous owner clean computer and remove password remotely?

[Matt98svt]

So I bought a MacBook Air 2017 for my daughter from a woman on Facebook marketplace that had some power issues but we got it repaired and it’s working now. She had said that it had been wiped clean but when it starts up it has her name and ask for password. Is there any way that she can delete her stuff remotely and remove the password such as from her Apple account so I don’t have to mail it back to her? Thanks in advance

 

[Weaselboy]

No way for her to do it, but you can just wipe the whole computer and start over. command-option-r (all three keys at once) boot to Internet recovery then use Disk Utility to erase Macintosh HD. Then quit Disk Util and reinstall the OS. That will start you fresh like a new Mac out of the box.

 

[xboxbml]

No way for her to do it, but you can just wipe the whole computer and start over. command-option-r (all three keys at once) boot to Internet recovery then use Disk Utility to erase Macintosh HD. Then quit Disk Util and reinstall the OS. That will start you fresh like a new Mac out of the box.

Couldn't it still be iCloud locked or something similar? IE. still tied to her Apple ID?

 

[chabig]

Couldn't it still be iCloud locked or something similar? IE. still tied to her Apple ID?

Couldn't it still be iCloud locked or something similar? IE. still tied to her Apple ID?

The 2017 Air doesn't have a T2 chip so it doesn't support Activation Lock. Weaselboy's instructions are perfect.

 

[xboxbml]

The 2017 Air doesn't have a T2 chip so it doesn't support Activation Lock. Weaselboy's instructions are perfect.

Hmm.. ok, good to know.

 

[Matt98svt]

Hmm.. ok, good to know.

Thank you much guys!

 

[Weaselboy]

Couldn't it still be iCloud locked or something similar? IE. still tied to her Apple ID?

Nah... if it was iCloud locked at start all you would see is a box asking for an unlock code. This sounds like they just left their old account on there.