HomeKit Cannot add Eufy IndoorCam E30 to Apple Home

[MitzEclipse]

Opened Apple Home app, clicked on + then scanned QR code on E30. Does not find the camera and times out then says "accessory not found". According to Apple's website and on the Eufy box, this is HomeKit compatible. I've tried to call Eufy for support - waited 1h and haven't been able to connect to an agent. Any suggestions please?

 

[BigBlur]

Does the QR code have the Home logo? If not, you need to set up the camera in the eufy app and add it to Home from there.

Can I use HomeKit without a eufySecurity App?
How to Setup HomeKit for HomeKit-Enabled Security Devices

 

[erihp]

Eww-ufy

 

[MitzEclipse]

Yes, the QR code has the Home logo. I also have tried to add via the Eufy app but does not work either. I go to Settings->Security->Works with->Apple HomeKit -> Devices will be added to - and it shows an old Home. I deleted that home already and I have started fresh. How come this old home is still showing up in the Eufy app? is there a cache I need to delete?

When I go into the camera settings -> General-> HomeKit Portal -> I get an error "HomeBase Ecosystem and HomeKit will not work at the same time"

I was, however, able to add my HomeBase S380 as a Bridge on Apple Home (but I can't find it in the Home app?) and ironically Eufy says the HomeBase S380 is not homekit compatible?? so confusing here