Hey Mac Geniuses,
I fix mac computers too, so I'd love your take & expert advice on my
friend's computer w/ these two issues. Searched forums & google with
varying degrees much luck. I DID find this post from google groups - but really, removing office & reinstalling is a last alternative right?
But thanks in advance for your help!!! Definitely much appreciated!
Here are the two main issues:
1. Corrupted word for mac issues
She cannot open these files. It also seems to be "spreading" to
other files! When we open, it popups asking which encoding to use,
UNICODE, ETC, but whatever you choose you still get GARBAGE
2. Non-persistent desktop icon locations after reboot
1) started a week ago with only one document. Now, it seems to have
"spread" to 3-4 documents, and they cannot be open. Friend's scared
this may be a "virus"
Mac OS X 10.4
white macbook
70% SURE IT'S office 2004
My take:
a) It's most likely a file system corruption? (indicated by the non-
persistant icon changes)
OR
b) It could also be an office-specific issue, when it saves files it
corrupts them b/c of a recent update?
What I'm going to try:
1) I'm going to try out ms' "document troubleshoot diagnostic"
document: http://support.microsoft.com/kb/285393
- also open on another computer, another account, in safe mode,
etc
2) Updating the Microsoft office to the newest version
IF FILE SYSTEM:
- usual ( repair disk permissions, try with safe boot user,
- manually update the mac osx disk combo (TO 10.4.11)
Does anyone have any experience with this specific error? Thanks in
advance for your help!!! Definitely much appreciated!
I fix mac computers too, so I'd love your take & expert advice on my
friend's computer w/ these two issues. Searched forums & google with
varying degrees much luck. I DID find this post from google groups - but really, removing office & reinstalling is a last alternative right?
But thanks in advance for your help!!! Definitely much appreciated!
Here are the two main issues:
1. Corrupted word for mac issues
She cannot open these files. It also seems to be "spreading" to
other files! When we open, it popups asking which encoding to use,
UNICODE, ETC, but whatever you choose you still get GARBAGE
2. Non-persistent desktop icon locations after reboot
1) started a week ago with only one document. Now, it seems to have
"spread" to 3-4 documents, and they cannot be open. Friend's scared
this may be a "virus"
Mac OS X 10.4
white macbook
70% SURE IT'S office 2004
My take:
a) It's most likely a file system corruption? (indicated by the non-
persistant icon changes)
OR
b) It could also be an office-specific issue, when it saves files it
corrupts them b/c of a recent update?
What I'm going to try:
1) I'm going to try out ms' "document troubleshoot diagnostic"
document: http://support.microsoft.com/kb/285393
- also open on another computer, another account, in safe mode,
etc
2) Updating the Microsoft office to the newest version
IF FILE SYSTEM:
- usual ( repair disk permissions, try with safe boot user,
- manually update the mac osx disk combo (TO 10.4.11)
Does anyone have any experience with this specific error? Thanks in
advance for your help!!! Definitely much appreciated!