Can’t activate Apple Watch Series 4 ( AT&T)

[txmade]

Ok so yesterday I bought two Apple watches from Best Buy on the device installment for AT&T and they will not activate the cellular option .

I go through the watch app on the phone , click cellular , then try to set it up to get a “ opps screen and to call AT&T”.

I called them yesterday first guy couldn’t figure it out asked for a “EID” then said he would get some help only to transfer me to some other person.

New person gets on starts talking about doing a credit check after I told her I bought this via Best Buy and added a line. At that point I hung up and was frustrated to spend 30 min on phone to have to start all over again.

Today it still won’t activate via watch app nor is it showing up as a device on my account .

If I don’t activate the cellular will it ever show up?

How do I get cellular to work, do I just suffer through the painful call to AT&T?

Thanks

 

[Lina511]

Ok so yesterday I bought two Apple watches from Best Buy on the device installment for AT&T and they will not activate the cellular option .

I go through the watch app on the phone , click cellular , then try to set it up to get a “ opps screen and to call AT&T”.

I called them yesterday first guy couldn’t figure it out asked for a “EID” then said he would get some help only to transfer me to some other person.

New person gets on starts talking about doing a credit check after I told her I bought this via Best Buy and added a line. At that point I hung up and was frustrated to spend 30 min on phone to have to start all over again.

Today it still won’t activate via watch app nor is it showing up as a device on my account .

If I don’t activate the cellular will it ever show up?

How do I get cellular to work, do I just suffer through the painful call to AT&T?

Thanks

I did the same bought my watch from best buy yesterday i called this morning had to say apple watch tech support all the rep did was take the line off reserve and took the imei and EID with in 20mins it was set up just call back say apple watch support
[doublepost=1540261280][/doublepost]I did the same bought my watch from best buy yesterday i called this morning had to say apple watch tech support all the rep did was take the line off reserve and took the imei and EID with in 20mins it was set up just call back say apple watch support

 

[bruinsrme]

Are they setting it up as an Apple Watch and not another type of wearable? I can’t tell you how many times the CSRs tried to set up the number share as another type of wearable and asking me to remove/swap the sim.

I would recommend calling ATT and say Apple Watch as many times as possible. Be patient and if things don’t happen quickly simply ask to escalate the situation.

Hopefully to get the person that says, oh I see what the issue is and doesn’t say anything for the next 6-8 minutes while they feverishly pound on their keys deleting and readding things to your account.

Hopefully
@dave006 will swing by and offer some advice.