Can’t customise or edit the Lock Screen?!

[barneyman]

Hi,

my wife has an iPhone 11, and despite every effort, we can’t get into the area to customise or add new lock screens…

holding down on the Lock Screen doesn’t bring up ability to do this, and just says swipe up to unlock?

I have compared my phone settings to hers but can’t see any differences??

 

[Mr.Blacky]

Maybe you need to unlock the phone with your passcode first?

 

[barneyman]

Maybe you need to unlock the phone with your passcode first?

Did that, then lock it again, and says swipe to unlock, just go in a loop…

 

[Mr.Blacky]

So immediately after you unlocked it, the phone locked itself again? Very strange.

 

[barneyman]

So immediately after you unlocked it, the phone locked itself again? Very strange.

Yeah, so click on the side button to bring up the screen, but then holding down on the screen brings no reaction, and just says swipe up to unlock

 

[antiprotest]

What if you unlock the phone and go into home screen, then open settings app, then wallpaper, then tap customize under the left one?

 

[Mr.Blacky]

Yeah, so click on the side button to bring up the screen, but then holding down on the screen brings no reaction, and just says swipe up to unlock

And your phone is for sure unlocked when you try to edit the lock screen?

 

[barneyman]

What if you unlock the phone and go into home screen, then open settings app, then wallpaper, then tap customize under the left one?

Tried this and I can only edit current wallpaper, don’t get multiple choices?

 

[barneyman]

And your phone is for sure unlocked when you try to edit the lock screen?

Yep, unlocking with pin means I can’t access Lock Screen, unlocking with face and holding down screen does nothing…

 

[barneyman]

Feels like it’s something really basic but nothing I do does the trick 🤯

 

[adrianlondon]

Try a hard reboot. I've got the same phone and it works perfectly.

You're definitely on iOS 16?

 

[fatTribble]

Do other iOS 16 features work? Can you edit an iMessage?

 

[barneyman]

Do other iOS 16 features work? Can you edit an iMessage?

Yes, can do this

 

[barneyman]

Try a hard reboot. I've got the same phone and it works perfectly.

You're definitely on iOS 16?

Yes 16.0.2, hard reboot did it! many thanks…